That doesn't sound right. Could you share more details about the issue? Are you receiving any specific error messages? What type of internet connection are you using? Do you have any other extensions installed for privacy/security purposes? Please contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can help you troubleshoot.

Thank you for your review. We have passed on your feedback to the team for future consideration. You can follow our blog and our direct channels for any news and updates.

That's not right. We do have a free plan that costs $0 and allows you to secure your internet connection with no ads, no logs, and provides the same level of privacy and security as our paid plans. Anyone can sign up for our free plan, and we don't ask for any payment details during signup (https://protonvpn.com/free-vpn). You can navigate to https://protonvpn.com/support/browser-extensions for more details on how to use the Proton VPN browser extension.

That said, some features are available exclusively on our paid plans so as to achieve a balance between offering a free service and providing added benefits to our paid subscribers.

Thank you for your feedback. We're aware of the issue, and our team is working on a potential fix, although we currently don’t have a specific timeframe that we can share. Make sure to keep your browser and the Proton VPN extension up-to-date for any improvements. Meanwhile, we’ve made sure to document your report accordingly.