Reviews for Eno® from Capital One®
Eno® from Capital One® by Capital One
687 reviews
- Rated 1 out of 5by Locutus, 4 years ago
- Rated 1 out of 5by psychomuse, 4 years agoUpdate: Let me just start with my latest review of this extension- it's mostly broken. Not sure if it's simply related to FIrefox updates, but this extension rarely works these days. It's much more trouble than it's worth. I can no longer recommend its use.
Sadly, there is no other way (that I know of) to generate virtual card numbers without using the extension. So, that means the virtual cards feature is generally not available now.
It's disturbing that a company like Capital One would allow one of their financial products/services to be so unreliable.
Old review:
As usual, reviews are all love or hate (1 star or 5 star). Such absolutism (all-or-nothing think) is rarely useful to anyone. So, first, throw out all of the 1's and 5's and dig deeper into the reviews that have actual thoughtful analysis of the product.
In this particular experience, the Capital One add-on, Eno, is wonderfully useful... when it works. For me, a frequent online shopper, it provides two things I value highly: convenience and security. I love having it available at shopping sites, with all the info I need to complete the purchase. I don't have to look up my card info and manually fill it in. Very nice.
Sadly, some updates to Firefox and a few sites' code break the add-on. But I've found this to be true of many of the add-ons I use. Anytime an app or an operating system pushes out an update, it's not uncommon for software that interacts with it to break or have issues. So, this is not a particular sin of this add-on. It applies to many add-ons.
Most importantly, I love Eno and the feature from Capital One to use a virtual number. The add-on just makes it easier to use. One can still interact with the Capital One website to manage their virtual numbers. Due, once again to occasional breaks from browser updates or particular sites, I have had to get creative when using the feature. This can be frustrating.
It's not perfect, but overall, it works more than it doesn't, and the ability to generate a one-time use number is invaluable when it comes to online security. Keep in mind, the virtual number feature is very flexible. You can keep using the number for that particular site, but lock it, so it's only usable when you allow it, you can just delete it, or leave it unlocked for one particular merchant only (e.g. for a subscription).
If you're not using a virtual number, you are asking to be hacked. Get this add-on, take a deep breath when it breaks from time to time, and feel a whole lot better when you use your credit card online.Developer response
posted 4 years agoThank you SO much for sharing your feedback with us! We'll make sure to pass this along to our dev team. We are aware of an issue that affects signing in on version 85 of the Firefox browser. Our teams are working on a fix as quickly as possible. If you have any specific issues feel free to get in touch with our social media team on Twitter: @AskCapitalOne or on our official Facebook page. Thanks again! - Rated 5 out of 5by Dragonscar, 4 years ago
- Rated 1 out of 5by Chainsaw, 4 years ago
- Rated 5 out of 5by Firefox user 16635650, 4 years ago
- Rated 2 out of 5by Lee, 4 years agoHaving the same trouble as everyone else - can't log in. It was a very useful feature so I hope they fix the problem soon.
Developer response
posted 4 years agoThanks for putting your thoughts in front of us! We are aware of an issue that affects signing in on version 85 of the Firefox browser. Our teams are working on a fix as quickly as possible. We appreciate your patience in the meantime! - Rated 1 out of 5by Firefox user 16633201, 4 years agoworked for a year, but Firefox 85 (and MS Edge) have killed it. Unable to login anymore....
Developer response
posted 4 years agoThanks for putting your thoughts in front of us! We are aware of an issue that affects signing in on version 85 of the Firefox browser. Our teams are working on a fix as quickly as possible. We appreciate your patience in the meantime! - Rated 1 out of 5by Firefox user 6676688, 4 years agoAs others have commented, used to work but now unable to authenticate to app. This is with Firefox 85.0. It gets stuck in the authentication step. I deleted all my cookies and cache for *capitalone*. Hopefully gets fixed because it was a very useful feature.
Developer response
posted 4 years agoThanks for putting your thoughts in front of us! We are aware of an issue that affects signing in on version 85 of the Firefox browser. Our teams are working on a fix as quickly as possible. We appreciate your patience in the meantime! - Rated 1 out of 5by ERD, 4 years ago
- Rated 1 out of 5by Firefox user 16630683, 4 years agoIt doesn't work at all. It looks like it is logging in and then it disappears. And the one time I did get it to assign a number, it got rejected by the site I was using. It's a total crock and waste of time and effort.
Developer response
posted 4 years agoThanks for putting your thoughts in front of us! We are aware of an issue that affects signing in on version 85 of the Firefox browser. Our teams are working on a fix as quickly as possible. We appreciate your patience in the meantime! - Rated 1 out of 5by Duane, 4 years agoIt just doesn't seem to work at all with Firefox. The extension prompts you to login and pops-up a separate window to enter your credentials, but after entering them it takes you right back to login again. You can run this circle as many time as you like.
Developer response
posted 4 years agoThanks for putting your thoughts in front of us! We are aware of an issue that affects signing in on version 85 of the Firefox browser. Our teams are working on a fix as quickly as possible. We appreciate your patience in the meantime! - Rated 1 out of 5by Firefox user 15565143, 4 years ago
- Rated 1 out of 5by Firefox user 15394438, 4 years agoThis app do not work with Firefox, Chrome or anything. Stop sending emails. DOES NOT WORK
Developer response
posted 4 years agoThanks for taking the time to share your experience with us! We're sorry to hear that it was anything less than best. When you have a moment, would you be able to shoot us a tweet or a Facebook message? We're available at @AskCapitalOne, and our private messages are also open on our official Facebook page. We'd really like to look into this for you! - Rated 1 out of 5by D Davidson, 4 years ago
- Rated 1 out of 5by Mike, 4 years agoEvery time I try to use it, it basically goes away and doesn't allow itself to be used on the page where I thought I'd use it.
- Rated 5 out of 5by Firefox user 16578172, 4 years ago
- Rated 1 out of 5by Bob, 4 years agoApp used to work great and I used it all the time. Nowadays this is worthless . For MONTHS have had the same issue everyone else seems to be experiencing. Get in a login loop, entirely unable to actually access or create new card numbers. Team is always "working on it" but never seem to actually accomplish anything.
Tried running the Chrome version of the extension, and get the same behavior there. This is clearly broken, and has gone unfixed for MONTHS. Just complete and utter trash.
Take some pride in your work and fix this.Developer response
posted 4 years agoHey Bob, thanks for taking the time to share your experience with us! We're sorry to hear that it was anything less than best. When you have a moment, would you be able to shoot us a tweet or a Facebook message? We're available at @AskCapitalOne, and our private messages are also open on our official Facebook page. We'd really like to look into this for you! - Rated 2 out of 5by Firefox user 16567847, 4 years ago
- Rated 1 out of 5by Null, 4 years agoThis extension does not work on sites with CAPTCHA. Had to remove from my browser to use any credit card at my grocery store.
- Rated 3 out of 5by Kris, 4 years agoAlways use ENO FIVE stars but not now. I can no longer sign in from browser since last firefox update. Put in name and password to sign in to ENO, send and it loops back to "sign in with browser". In the upper left corner of my desktop a small window opens and closes, too fast and small to note anything particular about the window. Have all permissions, cleared all cookies, no hope. Please fix.
Just called CapOne and was told they are no longer supporting ENO for firefox. SAD.Developer response
posted 4 years agoWe're sorry to hear that you're running into a snag signing in, Kris! If you've already tried clearing your cookies/cache, please try tagging out Tech team in, so they can review some other troubleshooting tricks with you. They're available by phone at 866-750-0873! - Rated 3 out of 5by Demond, 4 years agoUnable to log into add-on with Firefox versions 85.0b+. The developer needs to address this before the next public release of Firefox drops.
Developer response
posted 4 years agoThanks for bringing this to our attention! Would you be able to shoot us a tweet over to @AskCapitalOne, or message us on our official Facebook page? We'd like to hear more about this. Our Tech team is also available by phone at 866-750-0873 if you'd prefer to make a phone call. Thanks again! - Rated 1 out of 5by JerryLerman, 4 years agoStopped working in Firefox. It no longer lets me log in. There's no error. It just goes back and tells me I need to log in using the browser.
Developer response
posted 4 years agoWe're sorry to hear this is happening, and we'd like to learn more. We're available on Twitter at @AskCapitalOne, and you can also message us on our official Facebook page if that's easier for you! Our Tech team is also a phone call away at 866-750-0873 if you'd prefer to call in. Thanks for giving us a heads up! - Rated 1 out of 5by Firefox user 14990981, 4 years agoDoesn't sign in anymore. No other way to make virtual card numbers. This app is a pile of garbage.
Developer response
posted 4 years agoSorry to hear that Eno isn't working for you! We'd like to hear more about your issue. We're available on Twitter at @AskCapitalOne, and on our official Facebook page, so feel free to send us a message! Our tech team is also available by phone at 866-750-0873. - Rated 5 out of 5by eno, 4 years ago
- Rated 1 out of 5by valrus, 4 years agoNice while it worked, but then login stopped working - I'd log in using the popup window and it would have no effect so I could never get a number. Needs more QA, apparently.
Developer response
posted 4 years agoSorry to hear that you're having trouble using the extension! If you've already tried clearing your cookies/cache before attempting to generate/use a virtual number at checkout, please give us a call at 866-750-0873 so a rep can go through some troubleshooting steps with you. Thanks for giving us the heads up about this!