Reviews for Proton Pass
Proton Pass by Proton
Review by osmnys
Rated 2 out of 5
by osmnys, 2 years ago"When it works, it really works. When it doesn't work, it really doesn't work."
In my end, this add-on wasn't even remotely nice to use, it does everything what it says, and it does it beautifully. But because of one critical, persistent issue, troubleshooting this add-on was a literal saga filled with confusion and torment.
The issue is that it sometimes kicks me out of my session and just refuses to sign me back in and turns into a loop where I input my email address and password over and over again only to end up with an error every single time. I used different forks of Firefox and it still did the same thing, re-installing the add-on or using different Firefox profiles didn't fixed anything, forcing me to use the Web App or Windows program of Proton Pass. I don't know if it's because of my setup or the extension... Either way, this is not the normal behaviour you would expect from this add-on.
In my end, this add-on wasn't even remotely nice to use, it does everything what it says, and it does it beautifully. But because of one critical, persistent issue, troubleshooting this add-on was a literal saga filled with confusion and torment.
The issue is that it sometimes kicks me out of my session and just refuses to sign me back in and turns into a loop where I input my email address and password over and over again only to end up with an error every single time. I used different forks of Firefox and it still did the same thing, re-installing the add-on or using different Firefox profiles didn't fixed anything, forcing me to use the Web App or Windows program of Proton Pass. I don't know if it's because of my setup or the extension... Either way, this is not the normal behaviour you would expect from this add-on.
Developer response
posted 2 years agoWe're sorry to hear about the trouble! Could you let us know if you reported this to our support team? If you have, please share your ticket number with us here, so we can track your case and investigate. If you haven't submitted a report, you can do so at: https://proton.me/support/contact.
2,643 reviews
- Rated 5 out of 5by Firefox user 18961347, 9 hours ago
- Rated 5 out of 5by Tobias, 17 hours ago
- Rated 5 out of 5by Firefox user 19588239, a day ago
- Rated 5 out of 5by Firefox user 19561778, 2 days ago
- Rated 5 out of 5by SlaninaJakub, 2 days ago
- Rated 5 out of 5by Wario, 2 days ago
- Rated 5 out of 5by Firefox user 14202368, 3 days ago
- Rated 5 out of 5by Keltian, 3 days ago
- Rated 5 out of 5by Firefox user 14408079, 3 days ago
- Rated 5 out of 5by Firefox user 19584620, 3 days ago
- Rated 5 out of 5by Firefox user 19584332, 3 days ago
- Rated 5 out of 5by Shelby, 4 days ago
Developer response
posted 3 days agoWhat exactly does not work? Can you share some more details by contacting us at https://proton.me/support-contact? We'd love to help you troubleshoot if you've experienced any issues.- Rated 5 out of 5by DoctorZ1n, 5 days agoI don’t write reviews. I barely read them.
So if I showed up here, it’s because this is actually good - Rated 5 out of 5by Firefox user 17493942, 5 days ago
- Rated 5 out of 5by Horrigan, 5 days agoOnly thing I don't like is you can't make unlimited email aliases and there's no subscription to do that without getting all the other proton services and a higher price.
Developer response
posted 3 days agoThank you for the review and feedback - we'll share it with the team. - Rated 5 out of 5by Estrogenix, 6 days ago
- Rated 5 out of 5by Yuily, 6 days ago
- Rated 5 out of 5by Firefox user 19578651, 6 days ago
- Rated 5 out of 5by jmui, 6 days ago
- Rated 5 out of 5by Kirby, 7 days ago
- Rated 5 out of 5by Firefox user 19577979, 7 days ago