Reviews for Proton Pass
Proton Pass by Proton
Review by Firefox user 18371926
Rated 1 out of 5
by Firefox user 18371926, a year agoI really like the idea of this, but unfortunately it is very user unfriendly. The Pass monitor suggests that I change insecure passwords on websites, but the extension itself prevents me from doing it. It will save log-ins that I had already created myself, but there is no way to change and improve them. In fact, with the 3 fields to fill out (old password, new password and verify new password), the extension makes it impossible. It has been a frustrating experience trying to make ProtonPass do what it should do. Repeatedly trying to get help on Proton's subreddit did not bear fruit.
I have been a paying Proton customer for years, but ProtonPass is a time-consuming disappointment.
Update: Specifically paypal.com and ebay have been impossible. I have tried a number of times over the past months without success. Another issue is that paypal has very specific limitations as to what is accepted in terms of a password (which characters, symbols, password length, etc). Per my experience, and after a lot of time attempting, this cannot be created by ProtonPass.
Update: Passmail does not get accepted on all platforms/sites when opening new accounts.
I have been a paying Proton customer for years, but ProtonPass is a time-consuming disappointment.
Update: Specifically paypal.com and ebay have been impossible. I have tried a number of times over the past months without success. Another issue is that paypal has very specific limitations as to what is accepted in terms of a password (which characters, symbols, password length, etc). Per my experience, and after a lot of time attempting, this cannot be created by ProtonPass.
Update: Passmail does not get accepted on all platforms/sites when opening new accounts.
Developer response
posted a year agoWe're sorry to hear that! Please share the specific site for which you are having trouble updating your password in an update to your review or with us at: https://proton.me/support/contact, so we can look into this. Note that the Proton Pass subreddit is not an official support channel, so if you’re experiencing any issues, you should contact our support team first before publishing a thread.
2,139 reviews
- Rated 5 out of 5by Firefox user 14592019, 7 hours ago
- Rated 5 out of 5by Firefox user 19056461, 11 hours ago
- Rated 4 out of 5by Firefox user 19053061, 2 days ago
- Rated 5 out of 5by Cracleur, 2 days agoVer good, very functional. There is a constant input of new functionalities, I recommend greatly !
- Rated 5 out of 5by Florian Nagl, 2 days ago
- Rated 1 out of 5by Firefox user 19052407, 2 days agoIt requires to manage a pass manually every time. Impossible to use, sorry...
Developer response
posted 2 days agoWe're sorry to hear that. Could you clarify your review further? Which Proton Pass feature are you referring to exactly? We'd be more than happy to help, but we need some basic details to work with. Please contact us by navigating to the Proton Pass extension Settings → Support → Report a problem, so we can help. - Rated 5 out of 5by Firefox user 17898344, 2 days ago
- Rated 5 out of 5by Chris, 3 days ago
- Rated 5 out of 5by Nipocu, 3 days ago
- Rated 1 out of 5by - l _ ll _ lll _ llll _ lll _ ll _ l -, 3 days ago
- Rated 5 out of 5by James, 3 days ago
- Rated 5 out of 5by Hilariaun, 4 days agoIt's simple and powerful. I tried several password managers in the past, and I was very thankful when Proton Pass came out because I already had a Proton subscription. Best password manager I have used, hands down. and Proton is known for being privacy-focused.
- Rated 5 out of 5by Andreas, 4 days ago
- Rated 5 out of 5by Wazabi, 4 days ago
- Rated 5 out of 5by nabal, 5 days ago
- Rated 5 out of 5by Tetrahedrite, 5 days ago
- Rated 5 out of 5by Firefox user 19044156, 5 days ago
- Rated 5 out of 5by Mustang, 5 days ago
- Rated 5 out of 5by Suz, 6 days ago
- Rated 5 out of 5by Firefox user 16949375, 7 days ago
- Rated 4 out of 5by TiredestAJ, 7 days ago
- Rated 5 out of 5by Firefox user 19040615, 7 days ago