Reviews for Proton Pass
Proton Pass by Proton
Review by Firefox user 18371926
Rated 1 out of 5
by Firefox user 18371926, a year agoI really like the idea of this, but unfortunately it is very user unfriendly. The Pass monitor suggests that I change insecure passwords on websites, but the extension itself prevents me from doing it. It will save log-ins that I had already created myself, but there is no way to change and improve them. In fact, with the 3 fields to fill out (old password, new password and verify new password), the extension makes it impossible. It has been a frustrating experience trying to make ProtonPass do what it should do. Repeatedly trying to get help on Proton's subreddit did not bear fruit.
I have been a paying Proton customer for years, but ProtonPass is a time-consuming disappointment.
Update: Specifically paypal.com and ebay have been impossible. I have tried a number of times over the past months without success. Another issue is that paypal has very specific limitations as to what is accepted in terms of a password (which characters, symbols, password length, etc). Per my experience, and after a lot of time attempting, this cannot be created by ProtonPass.
Update: Passmail does not get accepted on all platforms/sites when opening new accounts.
I have been a paying Proton customer for years, but ProtonPass is a time-consuming disappointment.
Update: Specifically paypal.com and ebay have been impossible. I have tried a number of times over the past months without success. Another issue is that paypal has very specific limitations as to what is accepted in terms of a password (which characters, symbols, password length, etc). Per my experience, and after a lot of time attempting, this cannot be created by ProtonPass.
Update: Passmail does not get accepted on all platforms/sites when opening new accounts.
Developer response
posted a year agoWe're sorry to hear that! Please share the specific site for which you are having trouble updating your password in an update to your review or with us at: https://proton.me/support/contact, so we can look into this. Note that the Proton Pass subreddit is not an official support channel, so if you’re experiencing any issues, you should contact our support team first before publishing a thread.
2,643 reviews
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Developer response
posted 3 days agoWhat exactly does not work? Can you share some more details by contacting us at https://proton.me/support-contact? We'd love to help you troubleshoot if you've experienced any issues.- Rated 5 out of 5by DoctorZ1n, 5 days agoI don’t write reviews. I barely read them.
So if I showed up here, it’s because this is actually good - Rated 5 out of 5by Firefox user 17493942, 5 days ago
- Rated 5 out of 5by Horrigan, 5 days agoOnly thing I don't like is you can't make unlimited email aliases and there's no subscription to do that without getting all the other proton services and a higher price.
Developer response
posted 3 days agoThank you for the review and feedback - we'll share it with the team. - Rated 5 out of 5by Estrogenix, 6 days ago
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- Rated 5 out of 5by Firefox user 19577979, 7 days ago