Reviews for Proton Pass
Proton Pass by Proton
2,146 reviews
- Rated 2 out of 5by Firefox user 12938050, a year agoWorked perfectly until a few days ago. Now it breaks pages that have drop-down or pop-ups. Turning it off is the only solution which of course requires that it be turned back on when you need it. I am a paid Proton user and in general like their products. I am hopeful that this problem will be promptly addressed and corrected.
Developer response
posted a year agoHi! We'd like to let you know that we've released a fix for the issue. Please make sure you've updated the Proton Pass browser extension (1.15.1). If you're still having issues, contact us at https://proton.me/support/contact so we can investigate further. - Rated 5 out of 5by Firefox user 13489872, a year agoBug fixed, thanks for the quick fix. Good extension, works great
Developer response
posted a year agoHi! We'd like to let you know that we've released a fix for the issue. Please make sure you've updated the Proton Pass browser extension (1.15.1). If you're still having issues, contact us at https://proton.me/support/contact so we can investigate further. - Rated 1 out of 5by TheWebRecluse, a year agoI used to LOVE proton pass but now the extension literally BREAKS everything. Dropdowns don't work. The wordpress editor encounters an error when it's running. Kindle Reader won't load books. It just goes on and on. I disabled EVERY SINGLE plugin and the problem is Proton Pass. Now that I have it disabled, everything works like it should including page load times that I thought were a problem with my web host. What a MESS this extension is.
Developer response
posted a year agoHi! We'd like to let you know that we've released a fix for the issue. Please make sure you've updated the Proton Pass browser extension (1.15.1). If you're still having issues, contact us at https://proton.me/support/contact so we can investigate further. - Rated 5 out of 5by Firefox user 18330609, a year agoHello,
All in all, I'm very pleased with this practical, easy-to-use add-on.
But, as of today I can no longer connect to my eBay account unless I deactivate Proton Pass in Firefox.
- If Proton Pass is activated: ebay asks for my username but does not ask for my password. So I can't access my eBay account,
- If I deactivate Proton Pass: eBay reverts to normal behavior and asks me to enter my username and password. I can then access my eBay account.
I'm having a similar problem with the Peerberry site: the connection works fine, but I have to disable Proton Pass (in Firefox) to access the "Logout" button and be able to leave my account. If Proton Pass is enabled, I get a blank page when I want to log out of Peerberry.
Thanks in advance for a quick fix.
Best regards.
A Proton Unlimited customer.
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On 20/03/2024, following the response from the Mozilla team:
Hello and thank you for your reply,
On the advice of the Proton team support, I had uninstalled and reinstalled Proton Pass two days ago in order to go back to version 1.14.1, which allowed me to wait for the hotfix.
Today, my Firefox browser has automatically updated Proton Pass to 1.15.1 and everything is working normally as far as I'm concerned.
Thank you for following up my request.
All the best to the Mozilla team.Developer response
posted a year agoHi! We'd like to let you know that we've released a fix for the issue. Please make sure you've updated the Proton Pass browser extension (1.15.1). If you're still having issues, contact us at https://proton.me/support/contact so we can investigate further. - Rated 5 out of 5by teesee64, a year agoSomething has changed, because for example when I want to edit a forum post on any forum, this add-on prevents me from saving the post. if I disable the add-on I can save, so the problem is in the add-on.
Developer response
posted a year agoHi! We'd like to let you know that we've released a fix for the issue. Please make sure you've updated the Proton Pass browser extension (1.15.1). If you're still having issues, contact us at https://proton.me/support/contact so we can investigate further. - Rated 5 out of 5by Firefox user 13997023, a year ago
- Rated 4 out of 5by Bizyyme, a year agoTruly a quality pass manager, even at the free level.
Pros- Unlimited login creations, built in 2fa TOTP, secured notes, and if you desire cards, id, etc.
Cons- limited to 1 or 2 vaults for creation without upgrade. Gets cluttered.
Similarly to a competitor atleast in this area of privacy, a built in device / cloud TOTP & Use for security keys like a if it was physical one. Proton should definitely add this.
Changing passwords is a usual safe protocol, as well as the backup codes and files. The security depth, can sometimes make this a headache.Developer response
posted a year agoThank you for your review! We've passed your feedback along to the team internally, for future consideration. Could you please elaborate on any issues you've had with changing passwords? We're looking forward to your updated review. - Rated 5 out of 5by Firefox user 18290794, a year ago
- Rated 5 out of 5by Firefox user 6740212, a year ago
- Rated 5 out of 5by J D, a year agoBeen using this for a couple of months now and really enjoying this password manager. Will likely switch this to my primary vault. Very easy to use and it supports passkeys.
- Rated 5 out of 5by Firefox user 18269092, a year ago
- Rated 5 out of 5by iferca, a year ago
- Rated 4 out of 5by ZYR, a year agoThe addon works well, considering that it hasn't been out that long.
Developer response
posted a year agoThank you for your review! If you have any suggestions on what we can do to improve, feel free to share them with us at our User Voice page: https://protonmail.uservoice.com/forums/953584-proton-pass. - Rated 2 out of 5by Gotz, a year agoThe subscription plan is very poorly thought out, I have the "mail plus" subscription and if I want unlimited proton pass I have to take "proton unlimited" which is a price difference that makes no sense.
The free version is much too restricted.
There are also a lot of bugs: the fields are filled in but the validate/connect button does not activate, or refuses to connect.
It also lacks many functions, the "check up" of weak passwords for example does not exist, the sorting functions are more than limited, all this is too basic.
In short, it's too expensive and it's too limited.
I wanted to switch from Firefox manager to proton pass and finally I backtracked.
I love proton mail but there is still a lot of work to be done to make proton pass a premier password manager.Developer response
posted a year agoThank you for sharing your feedback with us! A password strength indicator is currently available on Android and iOS, and it's on our roadmap for the extension as well. Moreover, having two active subscriptions under the same account is not supported. If the Unlimited plan doesn't fit your needs, a possible workaround is having two Plus accounts - one for Proton Mail and another one for Pass.
Please let us know what sorting options you're missing, as well as which validate/connect button you're referring to, in an update to your review. - Rated 5 out of 5by afelibr, a year ago
- Rated 5 out of 5by Snow Leopard, a year ago
- Rated 5 out of 5by jrumbeat, a year agoGetting the subscription that includes the vpn, password manager, email, and ai assistant has helped me tremendously in managing my whole online life already, and I've only had it for a day, lol. Highly recommended!! <3
- Rated 5 out of 5by Firefox user 13687711, a year ago
- Rated 5 out of 5by Firefox user 13766877, a year ago
- Rated 5 out of 5by geeknik, a year ago
- Rated 5 out of 5by Niamotullah, a year ago
- Rated 5 out of 5by Firefox user 18302614, a year ago
- Rated 5 out of 5by tpguy825, a year ago