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Reviews for Proton VPN: Fast & Secure

Proton VPN: Fast & Secure by Proton, Proton Team

3.6 Stars out of 5
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Review by BZ
by BZ, a year ago
Mostly works well on Windows 11, until your computer goes to sleep. After you wake it up, Firefox has no Internet connectivity until you close and reopen Firefox, or disable the Proton VPN extension.

Developer response:
"Sorry to hear that. Could you share more details about the issue? What version of Firefox do you currently have installed? Are you receiving any error messages after waking the device from sleep? Are you using any other extensions for privacy/security purposes? Contact us at [support form URL] with more details so we can investigate the behavior further."

My response to developer:
I filed a support request with details last week and haven't heard anything. I'm disappointed to see a response to my review here before getting a response from support. But since I'm getting a response here:

Windows 11 23H2 build 22631.4460
Firefox 132.0.2
Proton VPN 1.2.3
No error messages (unless I open up the Browser Console)
Other extensions in use include uBlock Origin and DuckDuckGo Privacy Essentials.

The problem immediately goes away when I disable Proton VPN after waking from sleep. I can quickly toggle the extension off and back on and Proton reconnects and everything works from that point.

Developer response

posted a year ago
Sorry to hear that. Could you share more details about the issue? What version of Firefox do you currently have installed? Are you receiving any error messages after waking the device from sleep? Are you using any other extensions for privacy/security purposes? Contact us at https://protonvpn.com/support-form with more details so we can investigate the behavior further.
599 reviews
  • by GGZ, 18 hours ago
  • by sparcplug, 21 hours ago
    Installs easy and looks simple enough. It connects but doesn't work at all in that all I get is "Unable to find the proxy server". I have allowed the permission for ProtonVPN to manage the setting so I don't know how it can be wrong. If I take away the permission it doesn't allow it to connect. Literally a fresh firefox install of the latest version. Connects to internet fine with no proxy or other funny business when turned off. Basically it looks like the thing connects and then breaks the Proxy settings to not use the tunnel.
  • by Igor, 4 days ago
    Петухи с регистрацией!!!

    Developer response

    posted 3 days ago
    We're sorry to see that you're dissatisfied. Would you mind clarifying your review further? We'd be more than happy to address any issues or concerns you may have, but we need to have a clear understanding first. Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can help.
  • by kayser195, 4 days ago
    Its a great vpn and works great, no ads, nothing bad about it.

    But currently i find a problem where if you close the browser with the vpn on after you reopen the browser it will try to connect to vpn immediately but will instead basically remove internet connection to the entire browser, making the extension itself inaccessible as well, only solution is to disable the extension and re-enable

    Developer response

    posted 3 days ago
    Thank you for your feedback. We are aware of the issue, and our team is working on a potential fix to resolve it, although we currently don’t have a specific timeframe that we can share. Make sure to keep your browser and the extension up-to-date for the latest improvements. Meanwhile, we’ve made sure to document your report accordingly.
  • by Ticktock344, 4 days ago
  • by Firefox user 16255090, 6 days ago
    Would be great if it had a "default connection" option and a "Recents" list like on the iOS app. Selecting the preferred country each and every time is a bit of a pain point when it's half-way down the list of countries.

    Also, can you make split tunneling work the opposite way? i.e. I only want some websites to go throught the VPN.

    Developer response

    posted 6 days ago
    Thank you for your review. We've shared your feedback with the team for future consideration. You can follow our blog (https://protonvpn.com/blog) and our direct channels for any news and updates.
  • by Filemon, 8 days ago
  • by Jan, 8 days ago
    Proton-VPN nutze ich ohne irgendwelche Einschränkungen sowohl auf dem iPhone wie auch mit dem FIrefox-Browser. Um es kurz zu halten: Das Tool macht, was es soll > klare Empfehlung.
  • by WrolTroklr, 8 days ago
    Works well, when it does. After using the extension for little over a few weeks, it randomly stopped actually changing my location/IP even though it says "Connected". Huge security risk, If this does happen to you, I would try disallowing and reallowing the browser to control your browser traffic, but this is a massive and unnecessary inconvenience.

    Developer response

    posted 6 days ago
    That doesn't sound right. Could you share more details on this? How exactly have you observed the issue? Are you using any other extensions for privacy/security purposes? Are both your browser and the Proton VPN extension up-to-date? Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can investigate further.
  • by sinisterlittledog, 9 days ago
  • by Firefox user 13107376, 9 days ago
  • by Firefox user 13212553, 10 days ago
  • by geocesare, 11 days ago
    Ottimo
  • by Firefox user 16517250, 11 days ago
    Perfect
  • by Firefox user 19538649, 11 days ago
    I have Proton’s most advanced plan, including their full suite of services and the VPN. I’ve been using it for over a month and it works well. It does exactly what I expect from it.

    Advice for those using Proton VPN on PC:
    A small trick if you can protect more than one device with Proton. Exclude the browser from the software and let the extension handle the VPN. Your usage will be more flexible that way.
  • by SnigePippi, 12 days ago
    Worked mostly fine the last 3 weeks. Now I've had to disable it as it is blocking my connection. Hope it will be solved, but it's turned off for now.

    Developer response

    posted 12 days ago
    That doesn't sound right. Would you mind describing the issue further? Are you experiencing no internet access while connected to the extension? If so, are you receiving any error messages perhaps? We'd be more than happy to help you troubleshoot, but we need some basic details to work with. Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can assist you.
  • by PeeWeeDee, 13 days ago
  • by fulluphigh, 14 days ago
    Honestly the worst extension I've ever used. Idk, maybe all vpn extensions are garbage, but holy hell this is garbage. Are they even trying? Will constantly crash in such a way that you have to completely disable it to use your browser in any way shape or form, and completely uninstall it and then reinstall it to get it to work again. Sometimes even after disabling and re-enabling it, it'll still stop working a minute later.

    And don't misunderstand me. By constantly, I mean literally every time you use it after your computer has slept. Honestly, at this point I'm giving up, uninstalling it, and reporting it to mozilla, for breaking the browser.

    And don't give me the "That doesn't sound right, can you share more details" bull, there are literally a hundred reviews saying the exact same thing. Try using your own product and figuring it out on your own.

    Developer response

    posted 12 days ago
    Sorry to hear that. Our team is aware of the issue and working on a fix, although we currently don’t have a specific timeframe that we can share. We’ve made sure to document your report for further investigation while this is being sorted out.
  • by alepanierafale, 14 days ago
    Problem polega na tym, że to rozszerzenie w pewien sposób się blokuje. Przy ponownym uruchamianiu przeglądarki Firefox nie ma do niego dostępu, tak jakby wciąż się wczytuje, a proces ten nie kończy się. A zatem skorzystanie w pełni z tego rozwiązania nie jest możliwe, ponieważ dopóki rozszerzenie nie połączy się z serwerem, to strony nie wczytują się. Aby rozwiązać ten problem należy wyłączyć rozszerzenie i następnie ponownie je włączyć. To bardzo upierdliwe.

    Developer response

    posted 12 days ago
    That doesn’t sound right. Could you share more details about the issue? Are you receiving any error messages? What are the exact steps you're taking that lead to the issue? Are you using any other extensions for privacy/security purposes? Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can assist you.
  • by JC, 16 days ago
  • by Firefox user 19575033, 17 days ago
  • by Firefox user 14322377, 18 days ago
    Works as you'd expect, and the UI is very responsive, albeit bare-bones feature wise. An option to pin or favorite specific countries to have them show up at the top of the list, or profiles, would be nice (but that's what the standalone app is for I suppose).

    Developer response

    posted 17 days ago
    Thank you for your review. We have passed on your request to the team for future consideration. You can follow our blog and our direct channels to stay up-to-date with any news and improvements.
  • by Firefox user 14287458, 19 days ago
  • by Firefox user 14155108, 20 days ago
  • by Firefox user 11019144, 21 days ago
    Needs login to use, but the site account.proton.me was blocked by GFW so not able to login.

    Developer response

    posted 20 days ago
    Sorry to hear that. Our team is working hard on improving our infrastructure so that all our users are able to connect more easily. We will continue to make more improvements to enhance service availability despite the ongoing blocking attempts.

    Meanwhile, you may consider downloading the official Proton VPN app for your specific OS to see if you're able to connect more easily. If you cannot access our website in order to do that, please send us an email directly at support@protonvpn.zendesk.com so we can assist you further.