Reviews for Proton VPN: Fast & Secure
Proton VPN: Fast & Secure by Proton, Proton Team
Review by BZ
Rated 3 out of 5
by BZ, 7 months agoMostly works well on Windows 11, until your computer goes to sleep. After you wake it up, Firefox has no Internet connectivity until you close and reopen Firefox, or disable the Proton VPN extension.
Developer response:
"Sorry to hear that. Could you share more details about the issue? What version of Firefox do you currently have installed? Are you receiving any error messages after waking the device from sleep? Are you using any other extensions for privacy/security purposes? Contact us at [support form URL] with more details so we can investigate the behavior further."
My response to developer:
I filed a support request with details last week and haven't heard anything. I'm disappointed to see a response to my review here before getting a response from support. But since I'm getting a response here:
Windows 11 23H2 build 22631.4460
Firefox 132.0.2
Proton VPN 1.2.3
No error messages (unless I open up the Browser Console)
Other extensions in use include uBlock Origin and DuckDuckGo Privacy Essentials.
The problem immediately goes away when I disable Proton VPN after waking from sleep. I can quickly toggle the extension off and back on and Proton reconnects and everything works from that point.
Developer response:
"Sorry to hear that. Could you share more details about the issue? What version of Firefox do you currently have installed? Are you receiving any error messages after waking the device from sleep? Are you using any other extensions for privacy/security purposes? Contact us at [support form URL] with more details so we can investigate the behavior further."
My response to developer:
I filed a support request with details last week and haven't heard anything. I'm disappointed to see a response to my review here before getting a response from support. But since I'm getting a response here:
Windows 11 23H2 build 22631.4460
Firefox 132.0.2
Proton VPN 1.2.3
No error messages (unless I open up the Browser Console)
Other extensions in use include uBlock Origin and DuckDuckGo Privacy Essentials.
The problem immediately goes away when I disable Proton VPN after waking from sleep. I can quickly toggle the extension off and back on and Proton reconnects and everything works from that point.
Developer response
posted 7 months agoSorry to hear that. Could you share more details about the issue? What version of Firefox do you currently have installed? Are you receiving any error messages after waking the device from sleep? Are you using any other extensions for privacy/security purposes? Contact us at https://protonvpn.com/support-form with more details so we can investigate the behavior further.
458 reviews
- Rated 1 out of 5by Davide Briani, a day ago
- Rated 5 out of 5by Firefox user 19075964, 4 days ago
- Rated 5 out of 5by kuakekuake, 5 days ago
- Rated 5 out of 5by Sardar, 8 days ago
- Rated 1 out of 5by Mopikot, 10 days agorequires REGISTRATION! no guest use!
it is a complete nonsense as your web site with registration is BLOCKED in my country.
So it is totally unusable in any way .... Unless you install another VPN to register your VPN, are you sure that is a journey for best experience??
Silly that android app allows quest login.Developer response
posted 7 days agoWe're sorry to hear that. Our team is working hard on improving our infrastructure so that users are able to access our service more easily. We will continue to make more improvements to enhance service availability despite any ongoing blocking attempts.
Meanwhile, you may consider downloading the official Proton VPN app for your specific OS to see if you're able to connect more easily. If you cannot access our website in order to do that, please contact us at protonvpn.com/support-form or proton.me/support/contact, or simply send us an email directly at support@protonvpn.zendesk.com so we can assist you further.
Lastly, we've documented your feedback regarding guest login for the extension for future consideration. You can follow our blog (protonvpn.com/blog) and our direct channels for any news and updates. - Rated 5 out of 5by Jan03200, 10 days ago
- Rated 1 out of 5by Firefox user 18179602, 12 days agoAs others already pointed out, the extension disconnects, especially after long waits, and doesn't repair the connection by itself. Resulting in not loading/blank pages. I'm ready to get the "It's your fault, our extension is perfect do you have different DNS" template from the 1st level support without any product knowledge.
Developer response
posted 11 days agoSorry to hear that. Could you share more details about the issue? Are you receiving any error messages when disconnected? What type of internet connection are you using? Are you using any other extensions for privacy/security purposes? Do you have any antivirus or firewall app installed? Please contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can help you troubleshoot. - Rated 5 out of 5by Firefox user 19033497, 12 days ago
Developer response
posted 12 days agoWe're sorry to see that you're dissatisfied. Would you mind describing the issue further? Are you having trouble signing up for a Proton VPN account? If so, are you receiving any error messages? We'd be more than happy to help you troubleshoot, but we need some basic details to work with. Please contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can help you troubleshoot.- Rated 5 out of 5by videolan, 14 days ago
Developer response
posted 14 days agoThat doesn't sound right. Can you share more details about the issue? Is your browser up to date? Are you receiving any error messages? What type of internet connection are you using? Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can help you troubleshoot.- Rated 1 out of 5by Alex, 21 days ago
- Rated 3 out of 5by Firefox user 18935393, 24 days agoТак пожалуй начну с того у кого проблема что не работает, по моей независимой экспертизе оказалось что не грузится из обращения "account.proton.me" к которому ркн закрыл доступ на уровне провайдера НО, оно решается "zapret-discord-youtube" с гита, вам необходимо добавить "account.proton.me" в генеральный лист и после того расширение начнёт работать после запуска батника.
Касательно самого расширения, спасибо за бесплатную версию, в которой постоянно отваливаются сервера, если на телефоне он отлично работает то вот расширение дико ужасное, очень хотелось что бы сервера хоть подольше работали.Developer response
posted 18 days agoSorry to hear that. Unfortunately, Russia is among the restrictive countries that are blocking VPN connections. Our teams are working to resolve the issue, but the restrictions are especially aggressive. For now, we suggest using the default 'Quick connect' option to try and establish a stable connection. Also, make sure that your browser and the Proton VPN extension are always up to date. - Rated 2 out of 5by kurzakko, 25 days agoЗапускается один раз, дальше просто скидывает и выдает ошибку.
Developer response
posted 18 days agoThat doesn’t sound right. Could you share more details about the issue? What exactly is the error message you're receiving? Do you have any other extensions installed for privacy/security purposes? Are you using any other VPN, proxy, or custom DNS services? Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can help you troubleshoot. - Rated 1 out of 5by Firefox user 16826147, 25 days ago
- Rated 1 out of 5by Ehtesam, a month ago
- Rated 1 out of 5by Firefox user 18199724, a month ago
- Rated 5 out of 5by das_ICH, a month ago
- Rated 4 out of 5by Firefox user 14730128, a month ago
- Rated 5 out of 5by Bread Man, a month agoOverall amazing extension, however whenever I close Firefox without turning Proton off it bricks the extension and I have to reinstall, not really their issue though
- Rated 5 out of 5by Firefox user 19016858, a month ago
- Rated 5 out of 5by jaymoney, a month agothey say it's a five-star experience and it truly easy, easy to use and the gold standard of privacy
- Rated 5 out of 5by DL, a month ago
- Rated 5 out of 5by William Savage, a month ago