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Reviews for Proton VPN: Fast & Secure

Proton VPN: Fast & Secure by Proton, Proton Team

3.4 Stars out of 5
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120 reviews
  • by gdldqgf, 3 days ago
  • by Firefox user 18857006, 14 days ago
    paying customer here. I constantly have to re-sign in again and again, this happens every few days. no other extensions active.
    the worst is that sometimes I don't realize i'm not connected. other times i have to restart the browser to let me connect to the internet.
    used a competitor before, for a year, none of these problems.

    Developer response

    posted 14 days ago
    Sorry to hear that. Could you describe the issues further? Are you getting automatically logged out of the extension? What are the specific steps you're taking that lead to the behavior? Are you receiving any error messages?

    Furthermore, what version of your browser and the Proton VPN extension do you currently have installed? Are you using any other extensions for privacy/security purposes? Please contact us at protonvpn.com/support/contact with more details so we can assist you further.
  • by Alex Mirnov, 17 days ago
    Якщо ви зареєструєтесь на їхньому сайті, вам на пошту буде приходити спам-розвод, де будуть казати, наче у вас троян і у вас вкрали інформацію. Це типовий розводняк, але те, що цим займається ця компанія - неприємно. Перевірити мої слова легко, зареєструйтеся з особливим нікнеймом чи новою поштою де ніде не світили, і через декілька місяці ви побачити подібні листи. Не рекомендую використовувати будь яку програму\розширення, бо я сумніваюся, що лише спамом вони обходяться.

    Developer response

    posted 14 days ago
    This is simply false. All Proton apps are open source and have been independently audited and verified by third-party experts. Anyone can see and verify that our apps do what we claim. With that in mind, Proton is completely trustworthy and has nothing to do with any of the issues you've mentioned.

    Nonetheless, if you have any additional details to share regarding the matter, feel free to contact us at proton.me/support/contact. We'd be happy to address any concerns you may have.
  • by tttt, 20 days ago
  • by Amit Baum, 20 days ago
    Proton Free plan is only for 308 servers in 6 countries, probably not the country that you need.

    Should appear much before I install this extension and try to signup for free.

    Developer response

    posted 18 days ago
    The default auto-connect option will connect you to the fastest available server for you. This leads to better load balancing and higher speed, which is a priority for free users.
    That said, you still have the option to switch to another randomly allocated server, or you can upgrade to connect to a specific server.
  • by Maleficient, a month ago
    You have to create an account with the Swiss operator, then choose a paid subscription and in the description on the Mozilla site, this is cleverly passed over in silence.

    ==================================

    Il faut créer un compte chez l’opérateur suisse, puis choisir un abondement payant et dans la description sur le site Mozilla, c’est habillement passé sous silence.

    Developer response

    posted a month ago
    We do have a Free plan that costs $0 and allows you to secure your internet connection with no ads, no logs, and provides the same level of privacy and security as our paid plans. Anyone can sign up for our Free plan, and we don't ask for any payment details during signup. That said, having an account does not endanger your privacy and security in any way.
  • by Firefox user 18822358, a month ago
    Literally always connects to the same server, doesn't matter what u do. 🤡

    Developer response

    posted a month ago
    The default auto-connect option will connect you to the fastest available server for you. This leads to better load balancing and higher speed, which is a priority for free users. That said, you still have the option to switch to another randomly allocated server by disconnecting and reconnecting again, or you can upgrade to connect to a specific server of your choice.
  • by Seba, a month ago
  • by Firefox user 15001373, a month ago
  • by Firefox user 18785404, a month ago
  • by Justsomeone, 2 months ago
    This is garbage, there is no way to try a server outside of your own country for free

    Developer response

    posted 2 months ago
    The default auto-connect option will connect you to the fastest available server for you. This leads to better load balancing and higher speed, which is a priority for free users. That said, you still have the option to switch to another randomly allocated server by disconnecting and reconnecting again, or you can upgrade to connect to a specific server of your choice.
  • by Firefox user 18662920, 2 months ago
    При запуске требует "Войти". Окно ввода не открывается. Однако, если запущен другой VPN, окно "Войти" открывается! Зачем нужен этот VPN, который не запустить без другого VPN?!

    Developer response

    posted 2 months ago
    We're sorry to hear that. The reason you're experiencing this issue is due to the aggressive restrictions in Russia. Our team is working hard on improving our infrastructure so that all our users are able to connect more easily. We will continue to make more improvements to enhance service availability despite the ongoing blocking attempts.

    Meanwhile, you may consider downloading the official Proton VPN app for your specific OS to see if you're able to connect more easily. If you cannot access our website in order to do that, please contact us at protonvpn.com/support-form or proton.me/support/contact, or simply send us an email directly at so we can assist you further.
  • by Firefox user 16539421, 2 months ago
    Esta aplicación no es free para nada, si o si te obliga a pasar por caja primero.
    No merece la pena, para pagar las hay mejores que esta.

    Developer response

    posted 2 months ago
    We do have a Free plan that costs $0 and allows you to secure your internet connection with no ads, no logs, and provides the same level of privacy and security as our paid plans. Anyone can sign up for our Free plan, and we don't ask for any payment details during signup.
  • by PatrikZudel, 2 months ago
    The extension keeps logging me out after restarting the browser. It has been happening for months.

    Developer response

    posted 2 months ago
    We are aware of this issue and our team is working on a fix, although we don't have an ETA at the moment. For the time being, as a workaround, you can log out of the browser extension, restart your browser, and when logging back in, select 'Keep me signed in'. This should keep you logged in and only ask you to log back in periodically.
  • by Firefox user 18726505, 3 months ago
    Это гениально, чтобы включить vpn приложение, нужно сначала зайти на заблокированный сайт этого приложения!
    Как я на него зайду, если для этого и скачиваю это приложение чтобы открывать заблокированные сайты?
    то есть надо сначала найти другой VPN, чтобы установить этот
    Где логика?
    идиотизм

    Developer response

    posted 3 months ago
    We're sorry to hear that. Could you share more details about the issue? Are you receiving any error messages? What type of internet connection are you using? Who is your ISP? Contact us at protonvpn.com/support/contact so we can assist you further.
  • by Александр, 3 months ago
  • by Anstro Pleuton, 3 months ago
    Can't even select a server in free tier

    I read through other reviews and stumbled across EnbyTea's review. This is exactly what my frustration is:
    > free version is useless since you can't select countries in it anymore. If you're going to pay money for a VPN do it elsewhere.

    The developer's response is also useless:
    > The default auto-connect option will connect you to the fastest available server for you. This leads to better load balancing and higher speed, which is a priority for free users. That said, you still have the option to switch to another randomly allocated server by disconnecting and reconnecting again, or you can upgrade to connect to a specific server of your choice (["URLs are not allowed." says mozilla]).

    If you are providing free version, do it right. This does not make any sense to just randomly connect to some random freaking server. You either make a really good free version or none at all. Everything in between will ALWAYS result in extremely terrible user experience. This is why, I will never be upgrading. I will just go ahead and find other extension for a better free experience.

    Developer response

    posted 3 months ago
    Our mission is to make online privacy accessible to all, and that's why we offer a Free plan that costs $0. Our free VPN has no ads, no logs, and is as secure & private as our paid plans. It's made possible thanks to the support from our paid users, and NOT your data. With that in mind, certain features and functionalities are necessarily available only on our paid plans.
  • by Firefox user 18709379, 3 months ago
    its not working :(

    Developer response

    posted 3 months ago
    Sorry to hear about the trouble. Could you share more details on what exactly doesn't work? Are you having trouble connecting to our servers, or is there a different issue? Are you receiving any error messages? Contact us at https://protonvpn.com/support-form with more details so we can help you troubleshoot.
  • by Firefox user 14779222, 4 months ago
  • by _KingClown, 4 months ago
    Dude, I can't even access anything from how slow it is on Free. I can't even access YouTube or anything, no website can load.

    Developer response

    posted 4 months ago
    That doesn't sound right. Connection speeds can be influenced by numerous factors such as your native ISP speed, location, server load, network setup, etc. You could try some of the tips at https://protonvpn.com/support/increase-vpn-speeds to improve your connection speeds. If the issue persists, contact us at https://protonvpn.com/support-form so we can assist you further.
  • by Riko_Crimea, 4 months ago
    Не работает совершенно в России (на ПК)

    Developer response

    posted 4 months ago
    We're sorry about that. Unfortunately, Russia is one of the restrictive countries that are blocking VPN connections, which is the reason you're experiencing this issue. Our team is working hard on improving our infrastructure and our protocols so that all our users are able to connect. We will continue to make more improvements to enhance service availability despite the ongoing blocking attempts.
  • by Firefox user 18562084, 4 months ago
  • by Firefox user 18681678, 4 months ago
  • by EnbyTea, 4 months ago
    free version is useless since you can't select countries in it anymore. If you're going to pay money for a VPN do it elsewhere.

    Developer response

    posted 4 months ago
    The default auto-connect option will connect you to the fastest available server for you. This leads to better load balancing and higher speed, which is a priority for free users. That said, you still have the option to switch to another randomly allocated server by disconnecting and reconnecting again, or you can upgrade to connect to a specific server of your choice (https://protonvpn.com/pricing).
  • by Stanislav, 4 months ago
    Прекрасно работает на телефоне, никаких нареканий.
    Не работает на ПК, ни с приложения ни с браузера. В том числе и с платных серверов.

    Developer response

    posted 4 months ago
    We're sorry to hear that. Our team is working hard on improving our infrastructure and our protocols so that all our users are able to connect. We will continue to make more improvements to enhance service availability despite the ongoing blocking attempts.