Surfshark VPN 확장 프로그램에 대한 리뷰
Surfshark VPN 확장 프로그램 제작자: Surfshark
리뷰 52개
- 5점 만점에 2점Firefox 사용자 16413484 님, 3달 전
- 5점 만점에 2점Firefox 사용자 18393326 님, 5달 전Wow, cannot access even basic sites. I get flagged as suspicious on my favorite sites. Not sure what good this is doing me at all.
개발자 답글
5달 전에 게시됨Hi there, sorry to hear you're having trouble accessing sites. We recommend trying different servers to see if that helps. If that doesn't resolve the issue, please contact our support team at support@surfshark.com for further assistance. 개발자 답글
8달 전에 게시됨Hey there, sorry to hear you're having trouble with the extension. We'd love to better understand your issue and help solve it, so reach out at support@surfshark.com and our team will check it out!개발자 답글
8달 전에 게시됨Hey there! Sorry to hear you're finding Surfshark confusing. We're here to help make your experience smoother. Please reach out to our support team at support@surfshark.com or through our live chat on the website for assistance.- 5점 만점에 2점Firefox 사용자 18332507 님, 8달 전
- 5점 만점에 2점Firefox 사용자 14478245 님, 10달 전Desperately needs an auto-reconnect option.
When a minor network glitch occurs and the VPN connection drops, rather than opening a new tab listing only some much less likely reasons that the connection failed, just automatically try to reconnect a few times first! Or just put a big "reconnect" button on that page! It's so annoying...개발자 답글
10달 전에 게시됨Hey there, thanks for your feedback. We understand how frustrating it can be when the VPN connection drops due to minor network glitches. Your suggestion for an auto-reconnect feature or a prominent "reconnect" button is valuable. We're always looking to improve our service, and we'll pass this on to our development team. In the meantime, please reach out to us at support@surfshark.com or via live chat on our website for further assistance. - 5점 만점에 2점Frank Roycraft 님, 10달 전
- 5점 만점에 2점Firefox 사용자 16349739 님, 일 년 전
- 5점 만점에 2점Firefox 사용자 18447677 님, 일 년 전I downloaded SS for MS and Firefox when I set up this PC, and SS shows up when I look at my extensions. However, when I look in the SS security section of SS, it tells me to download both SS for MS and Firefox(FF). MS downloaded and install with no problems. When I try to download SS for FF I get a FF popup that tells me FF doesn't monitor SS or recommend it and there is no download button. It does offer a remove option. As RESULT, I am guessing SS for FF is already installed, but it I am confused with why SS is recommending/ saying I need to download either MS or FF when the set them up previously and why one downloaded and the other does not. What is the deal?
개발자 답글
일 년 전에 게시됨Hey there, sorry to hear about the confusing situation you've run into. We'd love to look further into it and help however possible, could you reach out at support@surfshark.com or via the live chats on our site? 개발자 답글
일 년 전에 게시됨Bonjour Sébastien, merci d'avoir partagé votre retour. Nous sommes désolés d'apprendre que vous avez rencontré des problèmes de connexion avec Surfshark et nous serions ravis de vous aider.
Pourriez-vous nous contacter à support@surfshark.com ou en rejoignant les chats d'assistance en direct sur notre site Web ?개발자 답글
일 년 전에 게시됨Hallo Dieter, danke für deine Bewertung. Es tut uns leid zu hören, dass es bei der Verwendung der Surfshark-Erweiterung zu DNS-Lecks gekommen ist, und wir würden Ihnen gerne bei diesem Problem helfen.
Könnten Sie uns unter support@surfshark.com oder per Live-Chat auf unserer Website kontaktieren, damit wir Ihren Fall untersuchen können?개발자 답글
일 년 전에 게시됨Hi, Johnny, we'd love to help you with any issues you had with our OpenVPN setup. Could you reach out to us at support@surfshark.com or via live chat on our site?- 5점 만점에 2점Firefox 사용자 15436527 님, 2년 전
개발자 답글
2년 전에 게시됨Hey! We apologize for any inconvenience you had with Surfshark VPN. Surfshark Support would love to look into your mentioned issues. Could you contact Customer Support at support@surfshark.com? Besides that, you can also join the Surfshark 24/7 live support chats found at https://support.surfshark.com/hc/en-us - the "Chat with us" option is located at the bottom of the article개발자 답글
2년 전에 게시됨Hello. Let us apologize for the unstable connection you had to experience with our service. We would love to help you resolve this issue, therefore we would kindly ask you to contact our friendly Live Chat support or send us an e-mail at support@surfshark.com. We will be waiting for you!- I may be an odd ball, but am using Surfshark mainly on Mac / Firefox. The Firefox extension is slow and buggy, but has the bypass list which I need. The Mac app works much better, but does not have a bypass list, which, for my purposes, renders it pretty much useless. This has been an unaddressed problem for the past year. Both of these products need urgent updates, IMHO...
개발자 답글
2년 전에 게시됨Hey there! Thank you for your review! We're having some issues with the new extension, although our team is working hard on releasing the new version ASAP. 🙌 개발자 답글
2년 전에 게시됨Hey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out!- 5점 만점에 2점Firefox 사용자 16964769 님, 2년 전Impossible to connect on my account. If i read the commentaries i'm not the only one. PLz fix it !!!!
개발자 답글
2년 전에 게시됨Hello! Let us sincerely apologize for the inconvenience you had to encounter with our secure VPN service. Could you please contact our friendly live chat support or drop us a line at support@surfshark.com so that we could help you resolve these issues as soon as possible? Thank you! 개발자 답글
2년 전에 게시됨Hey there, thank you for this feedback. Regarding the issue, please contact support@surfshark.com, where our tech team will help you resolve it!개발자 답글
2년 전에 게시됨Hey, Demi! Thanks for the feedback. Our customer support team would love to help you out with this issue. Please contact support@surfshark.com, and explain the whole situation in your email. We will surely figure out a quick solution.- 5점 만점에 2점Firefox 사용자 14522916 님, 2년 전I pay for the surfshark VPN for my phone and to use work wifi. It's fine for that, but this extension is next to unusable at work. It's so slooooow. To the point most requests time out and don't work. I just have to disable it and will likely uninstall it.
개발자 답글
2년 전에 게시됨Hey there! We're sorry to hear that you're having to deal with such poor experience! I'm sure that our friendly customer support team would love to take a further look at the issues you're having! It would be great if you could reach out to us via live chats or write us an email at support@surfshark.com - 5점 만점에 2점Firefox 사용자 14488103 님, 2년 전Nach dem Einschalten geht der Netzzugriff nur noch sehr langsam.
개발자 답글
2년 전에 게시됨Hi! Ich möchte mich aufrichtig für die Geschwindigkeitsprobleme im Zusammenhang mit Surfshark entschuldigen, bin jedoch voller Zuversicht, dass diese von unserem freundlichen und hilfsbereiten Support-Team ohne größere Schwierigkeiten behoben werden können! Könntest du daher dem Support-Team unter support@surfshark.com einen Problembericht zukommen lassen?