Vurdering for Surfshark VPN Extension
Surfshark VPN Extension av Surfshark
288 vurderingar
- Vurdering: 1 av 5av Firefox user 18200692, 2 år sidanполное неработающее дерьмо да еще и ркгистрацией
Svar frå utviklaren
posta 2 år sidanПривет! Мы будем рады помочь вам с любыми проблемами, возникшими при использовании Surfshark. Не могли бы вы связаться с нашей службой поддержки по адресу support@surfshark.com или через чат на нашем веб-сайте? - Vurdering: 1 av 5av Firefox user 18239263, 2 år sidanThey charged me an additional $28.99 aside from the $65.34, when I specifically stated I DID NOT WANT a 12 month extension upon signing up.
Their customer support is simply terrible, as they proclaim to be able to easily claim a refund through their live chat - which I tried after receiving those emails; however, none of their live chat links on the website work.
When I finally get a work around to the live chat, I only get the option to cancel the auto-renewal, but not my money back.
I lost $94.33 in a minute. This company scams people out of their money.Svar frå utviklaren
posta 2 år sidanHi, thanks for your review. We're sorry to hear that you had issues getting a refund for your 1-year extension, could you contact us at miles@surfshark.com? We'd be happy to take a look at your specific situation. - Vurdering: 1 av 5av jan101, 2 år sidanEver since the company began offering complimentary subscriptions through cashback, the service quality has significantly declined. There are frequent VPN disconnects and unstable connections occurring twice a day. The browser extension is subpar, causing a reduction in speed by more than 80% at times. Additionally, the split tunneling feature does not function properly, leading to lag issues while playing games. Customer support is inaccessible, lacking both live chat and email options for assistance. It is disheartening that new customers who availed the cashback promotion receive free VPN with presumably better service, while loyal paying customers like myself experience slow speeds and a lack of support. Thank you for nothing, just lost a customer.
Svar frå utviklaren
posta 2 år sidanHi, we appreciate your feedback. We apologize for the inconvenience you had due to multiple issues while using Surfshark and we'd be happy to help you as much as possible. Could you contact our support team at support@surfshark.com or via live chat on our website? - Vurdering: 1 av 5av John Ryan, 2 år sidan
- Vurdering: 1 av 5av APX, 2 år sidanTo be honest, compared with the nordvpn extension, this extension is just junk. Very unstable proxy performance.
Svar frå utviklaren
posta 2 år sidanHello there! We're sorry for the inconvenience that you have encountered. It would be great if you could contact our support team via live chat or email at support@surfshark.com, so they could check further on the issues that you have encountered. - Vurdering: 1 av 5av Alfado, 2 år sidanAbsolute garbage. the customer service is non existent and canceling a subscription is next to impossible. The online FAQ just keeps redirecting to itself and any link to do their "live chat" is fake. The advertised 24/7 customer support is a lie and you'll be asked 3 times to fill out a survey about why you want to cancel just to be again redirected to the FAQ. Email is the only way to get even a automated response just to again be linked to the FAQ and a survey.
Svar frå utviklaren
posta 2 år sidanHi, Alfado! We're sorry for the inconvenience you experienced trying to cancel your subscription. Could you contact us at miles@surfshark.com so we can investigate your case in a personal manner? - Vurdering: 1 av 5av Firefox user 18105820, 2 år sidan
- Vurdering: 1 av 5av Firefox user 17692527, 2 år sidan
- Vurdering: 1 av 5av lostprophet, 2 år sidanit simply doesnt work. it works at the beginning of the connection for 1-2 minutes then it stop. useless
Svar frå utviklaren
posta 2 år sidanHey there! We're sorry to hear you had to run into this connection issue. Our team would be glad to help you out. Could you reach out to them via email at support@surfshark.com? Thank you! - Vurdering: 1 av 5av Firefox user 18037445, 2 år sidan
- Vurdering: 1 av 5av Firefox user 16127288, 2 år sidan
Svar frå utviklaren
posta 2 år sidanПривет! Мы приносим свои извинения за причиненные неудобства, не могли бы Вы связаться с нами по адресу support@surfshark.com. Наша команда с радостью поможет Вам.- Vurdering: 1 av 5av Aleksander_W, 2 år sidanWaste of time, it doesn't work, after enabling browser is not able to connect to any host.
Svar frå utviklaren
posta 2 år sidanHey, Aleksander! We're sorry to hear you had to encounter this issue. We would truly love to help you out therefore if you could please reach out to us at support@surfsark.com. Thank you! Svar frå utviklaren
posta 2 år sidanПривет! Нам очень жаль, что у Вас возникли эти проблемы. Если Вы обратились в нашу службу поддержки по электронной почте, то ожидайте ответа в течение нескольких часов. Кроме того, Вы можете сразу же связаться с ними через Live Chat на нашем сайте, поэтому, пожалуйста, попробуйте это сделать.- Vurdering: 1 av 5av liroken646, 2 år sidanWhen i click in "create account" doesn't seem to have a free option so... #Trash.
Svar frå utviklaren
posta 2 år sidanHey there. Thank you for your feedback! We deeply care about providing our customers with the best VPN servers, however, that comes with a cost to operate and maintain Surfshark. - Vurdering: 1 av 5av Dmitry Vladimirovich, 2 år sidanНе работает! Нет подключения ни к одной стране!
Подключиться повторно для сохранения защиты
Если вы недавно сменили пароль или включили двухфакторную аутентификацию, выполните вход повторно.
Если вы недавно создали новые учетные данные вручную, подключитесь заново к любому местоположению VPN.
Если срок действия вашей подписки истек, откройте order.surfshark.com для ее повторной активации.
Если вам нужна помощь, вы всегда можете обратиться в нашу дружелюбную службу поддержки здесь.Svar frå utviklaren
posta 2 år sidanПривет! Нам очень жаль, что вы столкнулись с трудностями при использовании Surfshark. Хотим сообщить, что наша служба поддержки работает круглосуточно — вы можете в любое время связаться с ней в онлайн-чате или по электронной почте: support@surfshark.com и получить помощь на своем языке. Наши специалисты с радостью ответят на все ваши вопросы! - Vurdering: 1 av 5av Firefox user 17700114, 2 år sidanfake connection, not even the DNS servers can be connected when this add-on say it is connected.
Svar frå utviklaren
posta 2 år sidanHey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out! - Vurdering: 1 av 5av CDzun, 2 år sidanCannot connect to any server what the point of this useless add-on?
Svar frå utviklaren
posta 2 år sidanHello! Thank you for your review, we are sorry to hear that you've experienced connection issues, but we're certain that our Customer Success team could help you resolve them. Please reach out to support@surfshark.com or via the Live Chat option on our website with more details! Svar frå utviklaren
posta 2 år sidanHey there! We're sorry to hear that your experience has not been a good one. It'd be great if you could reach out to our customer support via live chats or write us an email at support@surfshark.com with more details on the issues you have experienced with Surfshark!- Vurdering: 1 av 5av Firefox user 12141553, 2 år sidanJust stopped working, as lots of other reviews said. Can't connect to any proxy. For two months now. Not fixed.
Svar frå utviklaren
posta 2 år sidanHi there! I'm sorry to hear that you're having connection issues with Surfshark, however, our friendly support team would be more than happy to help!
Could you contact us at support@surfshark.com or via live chat? - Vurdering: 1 av 5av bugazz, 2 år sidanNot working after latest firefox update. just cant connect to any of server
Svar frå utviklaren
posta 2 år sidanHey! I am sorry for this inconvenience you are having 😥 Could you please email our Customer Support at support@surfshark.com so we could troubleshoot this problem and set up everything for you correctly? - Vurdering: 1 av 5av Firefox user 17935028, 2 år sidanso far it is a complete ripe off, windows install does not work at all!
Svar frå utviklaren
posta 2 år sidanHey! We're sorry to hear that you had to encounter this issue. Could you get in touch with our support team at support@surfshark.com? We would be glad to investigate this issue with you! Svar frå utviklaren
posta 2 år sidanHey! We're sorry to hear that you've experienced issues with Surfshark, but our Customer Support team is available 24/7 via Live Chat and at support@surfshark.com so please don't hesitate to reach out in your native language. They'll be happy to help answer any questions you may have!- Vurdering: 1 av 5av adasfasf, 2 år sidan
- Vurdering: 1 av 5av Firefox user 17910097, 2 år sidan