Vurdering for Surfshark VPN Extension
Surfshark VPN Extension av Surfshark
52 vurderingar
- Vurdering: 2 av 5av Firefox user 16413484, 2 månader sidan
- Vurdering: 2 av 5av Firefox user 18393326, 4 månader sidanWow, cannot access even basic sites. I get flagged as suspicious on my favorite sites. Not sure what good this is doing me at all.
Svar frå utviklaren
posta 4 månader sidanHi there, sorry to hear you're having trouble accessing sites. We recommend trying different servers to see if that helps. If that doesn't resolve the issue, please contact our support team at support@surfshark.com for further assistance. - Vurdering: 2 av 5av VETERAN, 6 månader sidan
- Vurdering: 2 av 5av TheShadow, 7 månader sidanI never work as it's always will try to open main website for login where it's blocked so no point enabling this extension and would have to use the app it self
Svar frå utviklaren
posta 7 månader sidanHey there, sorry to hear you're having trouble with the extension. We'd love to better understand your issue and help solve it, so reach out at support@surfshark.com and our team will check it out! Svar frå utviklaren
posta 8 månader sidanHey there! Sorry to hear you're finding Surfshark confusing. We're here to help make your experience smoother. Please reach out to our support team at support@surfshark.com or through our live chat on the website for assistance.- Vurdering: 2 av 5av Firefox user 18332507, 8 månader sidan
- Vurdering: 2 av 5av Firefox user 14478245, 10 månader sidanDesperately needs an auto-reconnect option.
When a minor network glitch occurs and the VPN connection drops, rather than opening a new tab listing only some much less likely reasons that the connection failed, just automatically try to reconnect a few times first! Or just put a big "reconnect" button on that page! It's so annoying...Svar frå utviklaren
posta 10 månader sidanHey there, thanks for your feedback. We understand how frustrating it can be when the VPN connection drops due to minor network glitches. Your suggestion for an auto-reconnect feature or a prominent "reconnect" button is valuable. We're always looking to improve our service, and we'll pass this on to our development team. In the meantime, please reach out to us at support@surfshark.com or via live chat on our website for further assistance. - Vurdering: 2 av 5av Frank Roycraft, 10 månader sidan
- Vurdering: 2 av 5av Firefox user 16349739, eit år sidan
- Vurdering: 2 av 5av Fred, eit år sidan
- Vurdering: 2 av 5av Firefox user 18447677, eit år sidanI downloaded SS for MS and Firefox when I set up this PC, and SS shows up when I look at my extensions. However, when I look in the SS security section of SS, it tells me to download both SS for MS and Firefox(FF). MS downloaded and install with no problems. When I try to download SS for FF I get a FF popup that tells me FF doesn't monitor SS or recommend it and there is no download button. It does offer a remove option. As RESULT, I am guessing SS for FF is already installed, but it I am confused with why SS is recommending/ saying I need to download either MS or FF when the set them up previously and why one downloaded and the other does not. What is the deal?
Svar frå utviklaren
posta eit år sidanHey there, sorry to hear about the confusing situation you've run into. We'd love to look further into it and help however possible, could you reach out at support@surfshark.com or via the live chats on our site? - Vurdering: 2 av 5av sébastien, eit år sidanje ne peux plus me connecter au VPN, car, pour une raison que j'ignore, la version disponible date d'il y a 4 ans.
Svar frå utviklaren
posta eit år sidanBonjour Sébastien, merci d'avoir partagé votre retour. Nous sommes désolés d'apprendre que vous avez rencontré des problèmes de connexion avec Surfshark et nous serions ravis de vous aider.
Pourriez-vous nous contacter à support@surfshark.com ou en rejoignant les chats d'assistance en direct sur notre site Web ? - Vurdering: 2 av 5av Dieter, eit år sidanLeider wird bei Surfshark VPN Add.on, DNS offengegt. Einzig wenn ich DNS über HTTPS mit Maximalem Schutz aktiviere ist das DNS-Leak geschlossen. Dann allerdings lädt keine einzige Website mehr.......!!??
Svar frå utviklaren
posta eit år sidanHallo Dieter, danke für deine Bewertung. Es tut uns leid zu hören, dass es bei der Verwendung der Surfshark-Erweiterung zu DNS-Lecks gekommen ist, und wir würden Ihnen gerne bei diesem Problem helfen.
Könnten Sie uns unter support@surfshark.com oder per Live-Chat auf unserer Website kontaktieren, damit wir Ihren Fall untersuchen können? - Vurdering: 2 av 5av johnnyP, eit år sidanthis add on better be better than their app or manual settings for openvpn .......spent half the day trying to get openvpn to work ..... junk service i regret getting it
Svar frå utviklaren
posta eit år sidanHi, Johnny, we'd love to help you with any issues you had with our OpenVPN setup. Could you reach out to us at support@surfshark.com or via live chat on our site? - Vurdering: 2 av 5av office, 2 år sidan
- Vurdering: 2 av 5av Firefox user 15436527, 2 år sidan
- Vurdering: 2 av 5av NASON2, 2 år sidanPlugin stopped working on Firefox (but works on brave). Live chat is not available and not able to cancel "Auto-renewal" payment on my account. Thinking in alternatives since support has downgraded
Svar frå utviklaren
posta 2 år sidanHey! We apologize for any inconvenience you had with Surfshark VPN. Surfshark Support would love to look into your mentioned issues. Could you contact Customer Support at support@surfshark.com? Besides that, you can also join the Surfshark 24/7 live support chats found at https://support.surfshark.com/hc/en-us - the "Chat with us" option is located at the bottom of the article Svar frå utviklaren
posta 2 år sidanHello. Let us apologize for the unstable connection you had to experience with our service. We would love to help you resolve this issue, therefore we would kindly ask you to contact our friendly Live Chat support or send us an e-mail at support@surfshark.com. We will be waiting for you!- Vurdering: 2 av 5av BurcakA, 2 år sidanI may be an odd ball, but am using Surfshark mainly on Mac / Firefox. The Firefox extension is slow and buggy, but has the bypass list which I need. The Mac app works much better, but does not have a bypass list, which, for my purposes, renders it pretty much useless. This has been an unaddressed problem for the past year. Both of these products need urgent updates, IMHO...
Svar frå utviklaren
posta 2 år sidanHey there! Thank you for your review! We're having some issues with the new extension, although our team is working hard on releasing the new version ASAP. 🙌 - Vurdering: 2 av 5av User, 2 år sidanWork well in Linux, but on Mac all websites stopped working after a few minutes of usage.
Svar frå utviklaren
posta 2 år sidanHey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out! - Vurdering: 2 av 5av Firefox user 16964769, 2 år sidanImpossible to connect on my account. If i read the commentaries i'm not the only one. PLz fix it !!!!
Svar frå utviklaren
posta 2 år sidanHello! Let us sincerely apologize for the inconvenience you had to encounter with our secure VPN service. Could you please contact our friendly live chat support or drop us a line at support@surfshark.com so that we could help you resolve these issues as soon as possible? Thank you! - Vurdering: 2 av 5av Rovans, 2 år sidanCant login! It says
"Invalid email or password"
but email and password are correct.
No problems in Edge or other browsers!Svar frå utviklaren
posta 2 år sidanHey there, thank you for this feedback. Regarding the issue, please contact support@surfshark.com, where our tech team will help you resolve it! - Vurdering: 2 av 5av Demi, 2 år sidancant login, it says "Invalid email or password" but email and password are correct
Svar frå utviklaren
posta 2 år sidanHey, Demi! Thanks for the feedback. Our customer support team would love to help you out with this issue. Please contact support@surfshark.com, and explain the whole situation in your email. We will surely figure out a quick solution. - Vurdering: 2 av 5av Firefox user 14522916, 2 år sidanI pay for the surfshark VPN for my phone and to use work wifi. It's fine for that, but this extension is next to unusable at work. It's so slooooow. To the point most requests time out and don't work. I just have to disable it and will likely uninstall it.
Svar frå utviklaren
posta 2 år sidanHey there! We're sorry to hear that you're having to deal with such poor experience! I'm sure that our friendly customer support team would love to take a further look at the issues you're having! It would be great if you could reach out to us via live chats or write us an email at support@surfshark.com - Vurdering: 2 av 5av Firefox user 14488103, 2 år sidanNach dem Einschalten geht der Netzzugriff nur noch sehr langsam.
Svar frå utviklaren
posta 2 år sidanHi! Ich möchte mich aufrichtig für die Geschwindigkeitsprobleme im Zusammenhang mit Surfshark entschuldigen, bin jedoch voller Zuversicht, dass diese von unserem freundlichen und hilfsbereiten Support-Team ohne größere Schwierigkeiten behoben werden können! Könntest du daher dem Support-Team unter support@surfshark.com einen Problembericht zukommen lassen?