Análises de Extensão para a VPN Surfshark
Extensão para a VPN Surfshark por Surfshark
294 análises
Resposta do desenvolvedor
publicado há 2 anosHi there, we're sorry to hear about the trouble you're experiencing with logging in. It sounds like you've already taken some steps to resolve this by resetting your password. To assist you further, could you please reach out to our support team at support@surfshark.com or via live chat? They'll be able to help you troubleshoot this issue more effectively.- Avaliado em 1 de 5por Usuário 18333386 do Firefox, há 2 anos
- Avaliado em 1 de 5por Usuário 16491044 do Firefox, há 2 anosWon't allow login. Updated pwd, still won't allow login. Total garbage.
Resposta do desenvolvedor
publicado há 2 anosHi, thanks for your feedback. We're sorry to hear that you had login issues while using Surfshark and we'd be glad to help you regain access.
Could you contact us at support@surfshark.com or via live chat on our website? Resposta do desenvolvedor
publicado há 2 anosHi, thanks for your review. We'd be happy to help you with any issues you had with Surfshark, could you contact us at support@surfshark.com or via live chat on our website?- Avaliado em 1 de 5por Usuário 14902835 do Firefox, há 2 anosMy computer currently shows lack of application memory with Surfshark showing 59G of use
Resposta do desenvolvedor
publicado há 2 anosHi there, thanks for your review. We'd like to take a closer look at the issues you're having with the lack of application memory, could you reach out to us at support@surfshark.com or via live chat on our site? - Avaliado em 1 de 5por Usuário 18200692 do Firefox, há 2 anosполное неработающее дерьмо да еще и ркгистрацией
Resposta do desenvolvedor
publicado há 2 anosПривет! Мы будем рады помочь вам с любыми проблемами, возникшими при использовании Surfshark. Не могли бы вы связаться с нашей службой поддержки по адресу support@surfshark.com или через чат на нашем веб-сайте? - Avaliado em 1 de 5por Usuário 18239263 do Firefox, há 2 anosThey charged me an additional $28.99 aside from the $65.34, when I specifically stated I DID NOT WANT a 12 month extension upon signing up.
Their customer support is simply terrible, as they proclaim to be able to easily claim a refund through their live chat - which I tried after receiving those emails; however, none of their live chat links on the website work.
When I finally get a work around to the live chat, I only get the option to cancel the auto-renewal, but not my money back.
I lost $94.33 in a minute. This company scams people out of their money.Resposta do desenvolvedor
publicado há 2 anosHi, thanks for your review. We're sorry to hear that you had issues getting a refund for your 1-year extension, could you contact us at miles@surfshark.com? We'd be happy to take a look at your specific situation. - Ever since the company began offering complimentary subscriptions through cashback, the service quality has significantly declined. There are frequent VPN disconnects and unstable connections occurring twice a day. The browser extension is subpar, causing a reduction in speed by more than 80% at times. Additionally, the split tunneling feature does not function properly, leading to lag issues while playing games. Customer support is inaccessible, lacking both live chat and email options for assistance. It is disheartening that new customers who availed the cashback promotion receive free VPN with presumably better service, while loyal paying customers like myself experience slow speeds and a lack of support. Thank you for nothing, just lost a customer.
Resposta do desenvolvedor
publicado há 2 anosHi, we appreciate your feedback. We apologize for the inconvenience you had due to multiple issues while using Surfshark and we'd be happy to help you as much as possible. Could you contact our support team at support@surfshark.com or via live chat on our website? Resposta do desenvolvedor
publicado há 2 anosHello there! We're sorry for the inconvenience that you have encountered. It would be great if you could contact our support team via live chat or email at support@surfshark.com, so they could check further on the issues that you have encountered.- Absolute garbage. the customer service is non existent and canceling a subscription is next to impossible. The online FAQ just keeps redirecting to itself and any link to do their "live chat" is fake. The advertised 24/7 customer support is a lie and you'll be asked 3 times to fill out a survey about why you want to cancel just to be again redirected to the FAQ. Email is the only way to get even a automated response just to again be linked to the FAQ and a survey.
Resposta do desenvolvedor
publicado há 2 anosHi, Alfado! We're sorry for the inconvenience you experienced trying to cancel your subscription. Could you contact us at miles@surfshark.com so we can investigate your case in a personal manner? - Avaliado em 1 de 5por Usuário 18105820 do Firefox, há 2 anos
- Avaliado em 1 de 5por Usuário 17692527 do Firefox, há 2 anos
- Avaliado em 1 de 5por lostprophet, há 2 anosit simply doesnt work. it works at the beginning of the connection for 1-2 minutes then it stop. useless
Resposta do desenvolvedor
publicado há 2 anosHey there! We're sorry to hear you had to run into this connection issue. Our team would be glad to help you out. Could you reach out to them via email at support@surfshark.com? Thank you! - Avaliado em 1 de 5por Usuário 18037445 do Firefox, há 2 anos
- Avaliado em 1 de 5por Usuário 16127288 do Firefox, há 2 anos
- Avaliado em 1 de 5por Usuário 11344374 do Firefox, há 2 anosЭта хрень не работает на территории России
Resposta do desenvolvedor
publicado há 2 anosПривет! Мы приносим свои извинения за причиненные неудобства, не могли бы Вы связаться с нами по адресу support@surfshark.com. Наша команда с радостью поможет Вам. - Avaliado em 1 de 5por Aleksander_W, há 2 anosWaste of time, it doesn't work, after enabling browser is not able to connect to any host.
Resposta do desenvolvedor
publicado há 2 anosHey, Aleksander! We're sorry to hear you had to encounter this issue. We would truly love to help you out therefore if you could please reach out to us at support@surfsark.com. Thank you! - Avaliado em 1 de 5por Usuário 14699268 do Firefox, há 2 anosДля запуска требует создать учётную заппись!
Resposta do desenvolvedor
publicado há 2 anosПривет! Нам очень жаль, что у Вас возникли эти проблемы. Если Вы обратились в нашу службу поддержки по электронной почте, то ожидайте ответа в течение нескольких часов. Кроме того, Вы можете сразу же связаться с ними через Live Chat на нашем сайте, поэтому, пожалуйста, попробуйте это сделать. - Avaliado em 1 de 5por liroken646, há 2 anosWhen i click in "create account" doesn't seem to have a free option so... #Trash.
Resposta do desenvolvedor
publicado há 2 anosHey there. Thank you for your feedback! We deeply care about providing our customers with the best VPN servers, however, that comes with a cost to operate and maintain Surfshark. - Avaliado em 1 de 5por Dmitry Vladimirovich, há 2 anosНе работает! Нет подключения ни к одной стране!
Подключиться повторно для сохранения защиты
Если вы недавно сменили пароль или включили двухфакторную аутентификацию, выполните вход повторно.
Если вы недавно создали новые учетные данные вручную, подключитесь заново к любому местоположению VPN.
Если срок действия вашей подписки истек, откройте order.surfshark.com для ее повторной активации.
Если вам нужна помощь, вы всегда можете обратиться в нашу дружелюбную службу поддержки здесь.Resposta do desenvolvedor
publicado há 2 anosПривет! Нам очень жаль, что вы столкнулись с трудностями при использовании Surfshark. Хотим сообщить, что наша служба поддержки работает круглосуточно — вы можете в любое время связаться с ней в онлайн-чате или по электронной почте: support@surfshark.com и получить помощь на своем языке. Наши специалисты с радостью ответят на все ваши вопросы! - Avaliado em 1 de 5por Usuário 17700114 do Firefox, há 2 anosfake connection, not even the DNS servers can be connected when this add-on say it is connected.
Resposta do desenvolvedor
publicado há 2 anosHey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out! Resposta do desenvolvedor
publicado há 2 anosHello! Thank you for your review, we are sorry to hear that you've experienced connection issues, but we're certain that our Customer Success team could help you resolve them. Please reach out to support@surfshark.com or via the Live Chat option on our website with more details!Resposta do desenvolvedor
publicado há 2 anosHey there! We're sorry to hear that your experience has not been a good one. It'd be great if you could reach out to our customer support via live chats or write us an email at support@surfshark.com with more details on the issues you have experienced with Surfshark!