Análises de Extensão para a VPN Surfshark
Extensão para a VPN Surfshark por Surfshark
52 análises
- Avaliado em 2 de 5por Usuário 16413484 do Firefox, há 3 meses
- Avaliado em 2 de 5por Usuário 18393326 do Firefox, há 5 mesesWow, cannot access even basic sites. I get flagged as suspicious on my favorite sites. Not sure what good this is doing me at all.
Resposta do desenvolvedor
publicado há 5 mesesHi there, sorry to hear you're having trouble accessing sites. We recommend trying different servers to see if that helps. If that doesn't resolve the issue, please contact our support team at support@surfshark.com for further assistance. - Avaliado em 2 de 5por VETERAN, há 6 meses
- Avaliado em 2 de 5por TheShadow, há 8 mesesI never work as it's always will try to open main website for login where it's blocked so no point enabling this extension and would have to use the app it self
Resposta do desenvolvedor
publicado há 8 mesesHey there, sorry to hear you're having trouble with the extension. We'd love to better understand your issue and help solve it, so reach out at support@surfshark.com and our team will check it out! Resposta do desenvolvedor
publicado há 8 mesesHey there! Sorry to hear you're finding Surfshark confusing. We're here to help make your experience smoother. Please reach out to our support team at support@surfshark.com or through our live chat on the website for assistance.- Avaliado em 2 de 5por Usuário 18332507 do Firefox, há 8 meses
- Avaliado em 2 de 5por Usuário 14478245 do Firefox, há 10 mesesDesperately needs an auto-reconnect option.
When a minor network glitch occurs and the VPN connection drops, rather than opening a new tab listing only some much less likely reasons that the connection failed, just automatically try to reconnect a few times first! Or just put a big "reconnect" button on that page! It's so annoying...Resposta do desenvolvedor
publicado há 10 mesesHey there, thanks for your feedback. We understand how frustrating it can be when the VPN connection drops due to minor network glitches. Your suggestion for an auto-reconnect feature or a prominent "reconnect" button is valuable. We're always looking to improve our service, and we'll pass this on to our development team. In the meantime, please reach out to us at support@surfshark.com or via live chat on our website for further assistance. - Avaliado em 2 de 5por Frank Roycraft, há 10 meses
- Avaliado em 2 de 5por Usuário 16349739 do Firefox, há um ano
- Avaliado em 2 de 5por Usuário 18447677 do Firefox, há um anoI downloaded SS for MS and Firefox when I set up this PC, and SS shows up when I look at my extensions. However, when I look in the SS security section of SS, it tells me to download both SS for MS and Firefox(FF). MS downloaded and install with no problems. When I try to download SS for FF I get a FF popup that tells me FF doesn't monitor SS or recommend it and there is no download button. It does offer a remove option. As RESULT, I am guessing SS for FF is already installed, but it I am confused with why SS is recommending/ saying I need to download either MS or FF when the set them up previously and why one downloaded and the other does not. What is the deal?
Resposta do desenvolvedor
publicado há um anoHey there, sorry to hear about the confusing situation you've run into. We'd love to look further into it and help however possible, could you reach out at support@surfshark.com or via the live chats on our site? Resposta do desenvolvedor
publicado há um anoBonjour Sébastien, merci d'avoir partagé votre retour. Nous sommes désolés d'apprendre que vous avez rencontré des problèmes de connexion avec Surfshark et nous serions ravis de vous aider.
Pourriez-vous nous contacter à support@surfshark.com ou en rejoignant les chats d'assistance en direct sur notre site Web ?Resposta do desenvolvedor
publicado há um anoHallo Dieter, danke für deine Bewertung. Es tut uns leid zu hören, dass es bei der Verwendung der Surfshark-Erweiterung zu DNS-Lecks gekommen ist, und wir würden Ihnen gerne bei diesem Problem helfen.
Könnten Sie uns unter support@surfshark.com oder per Live-Chat auf unserer Website kontaktieren, damit wir Ihren Fall untersuchen können?Resposta do desenvolvedor
publicado há um anoHi, Johnny, we'd love to help you with any issues you had with our OpenVPN setup. Could you reach out to us at support@surfshark.com or via live chat on our site?- Avaliado em 2 de 5por Usuário 15436527 do Firefox, há 2 anos
Resposta do desenvolvedor
publicado há 2 anosHey! We apologize for any inconvenience you had with Surfshark VPN. Surfshark Support would love to look into your mentioned issues. Could you contact Customer Support at support@surfshark.com? Besides that, you can also join the Surfshark 24/7 live support chats found at https://support.surfshark.com/hc/en-us - the "Chat with us" option is located at the bottom of the articleResposta do desenvolvedor
publicado há 2 anosHello. Let us apologize for the unstable connection you had to experience with our service. We would love to help you resolve this issue, therefore we would kindly ask you to contact our friendly Live Chat support or send us an e-mail at support@surfshark.com. We will be waiting for you!- I may be an odd ball, but am using Surfshark mainly on Mac / Firefox. The Firefox extension is slow and buggy, but has the bypass list which I need. The Mac app works much better, but does not have a bypass list, which, for my purposes, renders it pretty much useless. This has been an unaddressed problem for the past year. Both of these products need urgent updates, IMHO...
Resposta do desenvolvedor
publicado há 2 anosHey there! Thank you for your review! We're having some issues with the new extension, although our team is working hard on releasing the new version ASAP. 🙌 Resposta do desenvolvedor
publicado há 2 anosHey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out!- Avaliado em 2 de 5por Usuário 16964769 do Firefox, há 2 anosImpossible to connect on my account. If i read the commentaries i'm not the only one. PLz fix it !!!!
Resposta do desenvolvedor
publicado há 2 anosHello! Let us sincerely apologize for the inconvenience you had to encounter with our secure VPN service. Could you please contact our friendly live chat support or drop us a line at support@surfshark.com so that we could help you resolve these issues as soon as possible? Thank you! Resposta do desenvolvedor
publicado há 2 anosHey there, thank you for this feedback. Regarding the issue, please contact support@surfshark.com, where our tech team will help you resolve it!Resposta do desenvolvedor
publicado há 2 anosHey, Demi! Thanks for the feedback. Our customer support team would love to help you out with this issue. Please contact support@surfshark.com, and explain the whole situation in your email. We will surely figure out a quick solution.- Avaliado em 2 de 5por Usuário 14522916 do Firefox, há 2 anosI pay for the surfshark VPN for my phone and to use work wifi. It's fine for that, but this extension is next to unusable at work. It's so slooooow. To the point most requests time out and don't work. I just have to disable it and will likely uninstall it.
Resposta do desenvolvedor
publicado há 2 anosHey there! We're sorry to hear that you're having to deal with such poor experience! I'm sure that our friendly customer support team would love to take a further look at the issues you're having! It would be great if you could reach out to us via live chats or write us an email at support@surfshark.com - Avaliado em 2 de 5por Usuário 14488103 do Firefox, há 2 anosNach dem Einschalten geht der Netzzugriff nur noch sehr langsam.
Resposta do desenvolvedor
publicado há 2 anosHi! Ich möchte mich aufrichtig für die Geschwindigkeitsprobleme im Zusammenhang mit Surfshark entschuldigen, bin jedoch voller Zuversicht, dass diese von unserem freundlichen und hilfsbereiten Support-Team ohne größere Schwierigkeiten behoben werden können! Könntest du daher dem Support-Team unter support@surfshark.com einen Problembericht zukommen lassen?