Análises de Extensão para a VPN Surfshark
Extensão para a VPN Surfshark por Surfshark
294 análises
- Avaliado em 1 de 5por Usuário 17416291 do Firefox, há 4 anosrequires you to create a surfshark login before you can use it. Immediately uninstalled. Why don't they tell you this right away in the info? It says "1-click VPN proxy extension" but if I have to create a separate account by giving you one of my email addresses to spam, that's a lie.
Resposta do desenvolvedor
publicado há 4 anosHello! Thank you for your feedback. Clients do need to have an active subscription on their account, so it's needed to first login in order to connect. Once you do log in, however, you're one click away from connecting! - Avaliado em 1 de 5por Usuário 13050918 do Firefox, há 4 anosConstantly disconnects.. and when connected the speed is pathetic.
Resposta do desenvolvedor
publicado há 4 anosHello there! Thank you for your review. We're sorry to hear about the issues connection and speed issues encountered. We're sure our Support Team could help you out in this case, so you could have a stable connection, and good speeds! Could you please contact our Team via Live Chats or support@surfshark.com email? Hoping to hear from you soon! 🦈 - Avaliado em 1 de 5por Usuário 15275827 do Firefox, há 4 anos
- Avaliado em 1 de 5por Rosalind H, há 4 anos
Resposta do desenvolvedor
publicado há 4 anosHello there! I'm sad to hear that your experience with Surfshark hasn't been up to your expectations so far. Perhaps you could send a letter to our friendly support team to support@surfshark.com if you have any issues or questions? They will gladly help you out!Resposta do desenvolvedor
publicado há 4 anosHello! Sorry to hear that you experienced issues when trying to download Surfshark. I am sure our awesome customer success team can help you out. Could you get in touch with them via Live Chat support or at support@surfshark.com? Thanks 🦈Resposta do desenvolvedor
publicado há 4 anosПривет! Нам очень жаль, что вы столкнулись с трудностями при использовании Surfshark. Хотим сообщить, что наша служба поддержки работает круглосуточно — вы можете в любое время связаться с ней в онлайн-чате или по электронной почте: support@surfshark.com и получить помощь на своем языке. Наши специалисты с радостью ответят на все ваши вопросы! 🦈Resposta do desenvolvedor
publicado há 4 anosHey! Sorry to hear that you experienced issues with the DNS leaks! I am sure our lovely customer success team can help you solve this right away. Could you reach out to them via live chat support or at support@surfshark.com? Thanks!Resposta do desenvolvedor
publicado há 4 anosHello there! I'm sad to hear that your experience with Surfshark hasn't been up to your expectations so far. Perhaps you could send a letter to our friendly support team to support@surfshark.com if you have any issues or questions? They will gladly help you out!- Avaliado em 1 de 5por Usuário 17338944 do Firefox, há 4 anosDear Surfshark, when you disable the login and demand the customer download the latest version, include a link for each browser. The firefox one had no way of downloading!!! I won't waste more time on this BS. I'll get a refund. FIX THIS PLEASE!
Resposta do desenvolvedor
publicado há 4 anosHi there! Thank you for your feedback! Our Customer Support team will be happy to help you upgrade Surfshark! Could you reach out to them in a live chat or at support@surfshark.com? Thank you! - Avaliado em 1 de 5por Usuário 17318024 do Firefox, há 4 anosSurfShark does not work with Firefox. When Surfshark is active it loses connectivity so constantly regardless of what node I choose or how busy it supposedly is that I eventually just give up and I have to disable it
Resposta do desenvolvedor
publicado há 4 anosHi there! I'm sorry to hear that your experience with Surfshark hasn't been the best due to no Internet connectivity caused. However, I'm sure that our friendly support team can help you out! Could you contact us at support@surfshark.com or via live chat? - Avaliado em 1 de 5por mc010323626, há 4 anosTheir Windows and Android apps are fine but this Firefox extension is actual hot garbage. It loses connectivity so constantly regardless of what node I choose or how busy it supposedly is that I eventually just give up, disable it, and then the internet works fine again. They're going to reply to this asking me to contact their 24/7 support via Live Chat but surprise, I tried earlier and could not actually load it with this extension on. If anyone is considering a subscription and are comfortable with the apps, then fine but it's better to pretend the browser extension option doesn't exist.
Resposta do desenvolvedor
publicado há 4 anosHi there, thanks for the feedback regarding our Firefox browser extension! We'd indeed love to help you resolve this matter, therefore, could you please get in touch with our CS team via support@surfshark.com? Our agents will be more than happy to assist you! - Avaliado em 1 de 5por Usuário 5650341 do Firefox, há 4 anosconfusing. You tell me I need an update and I am afraid I will mess something up. TOO many variables.
Resposta do desenvolvedor
publicado há 4 anosHello there! Thank you for your review, we are sorry that the process might seem troublesome, however, our customer support team would be more than happy to help you out, so you can continue enjoying our service. Could you perhaps contact us via email at support@surfshark.com or live chat? Thank you! - Avaliado em 1 de 5por Usuário 17262314 do Firefox, há 4 anos
- Avaliado em 1 de 5por Usuário 17241791 do Firefox, há 4 anos
- Avaliado em 1 de 5por Usuário 17237205 do Firefox, há 4 anosUSER HOSTILE I'm canning it. Nothing in setup works as stated.
Resposta do desenvolvedor
publicado há 4 anosHello! Thank you for your review, and I'm sorry to hear about your experience. Could you please reach out to our friendly CS team via live chat or email at support@surfshark.com regarding your issues? Thanks! Resposta do desenvolvedor
publicado há 4 anosHi there! Thank you for your review. We'd like to sincerely apologize for the troubles you've encountered with our Firefox web browser extension! That said, perhaps you could get in touch with our Customer Success team via the live chat found on surfshark.com? Our agents would be more than happy to help you sort this out!- Avaliado em 1 de 5por Usuário 12594134 do Firefox, há 4 anos
- Avaliado em 1 de 5por Usuário 16766017 do Firefox, há 4 anos
- Avaliado em 1 de 5por Usuário 17186143 do Firefox, há 4 anosCan't login most of the time. And if you manage to login, it kicks you out in the middle of the session (which is unacceptable for a VPN)
Resposta do desenvolvedor
publicado há 4 anosHey! We're very sorry to hear you're experiencing these issues. 😥 Currently we are experiencing issues with Proxy services. However, our VPN servers are working just fine so for now, we suggest using the VPN app instead of the Extension! Our Customer Support team is available 24/7 via Live Chat and at support@surfshark.com so please don't hesitate to reach out. They'll be happy to help answer any questions you may have! - Avaliado em 1 de 5por skeletondude, há 4 anosi cant create an account and the website wont open to create my new account
Resposta do desenvolvedor
publicado há 4 anosHi there! I'm sure that our lovely agents can help you out with that! You can reach them via e-mail at support@surfshark.com or even join our live chats at the bottom of https://support.surfshark.com/hc/en-us! Resposta do desenvolvedor
publicado há 4 anosHi there! Could you perhaps reach out to our support agents via e-mail at support@surfshark.com? I'm sure they could take a closer look at your issue, and give you and tips and tricks as well! 😊