Análises para NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox por NordVPN
2558 análises
- Avaliado em 1 de 5por Utilizador do Firefox 17007561 , há 4 anos
Resposta do programador
publicado a há 4 anosHello! Please make sure to contact us via Twitter DMs @NordVPN or support team via live chat at support.nordvpn.com and we'll assist you to resolve the issue. -Neo- Avaliado em 1 de 5por Utilizador do Firefox 16618454 , há 4 anos
- Avaliado em 5 de 5por Utilizador do Firefox 16266686 , há 4 anos
- Avaliado em 1 de 5por Utilizador do Firefox 16999186 , há 4 anos
- It's amazing that almost every single review this extension has had in the recent past is a scathingly negative review.
And there's good reason for that. This is one of the better, even 'premium', VPNs out there. And yes, their service is fast. But it comes with several pains. This Firefox extension is pathetic. At it's best, it asks you to keep logging in, fails often, fails to load pages often, and the window is distorted (it keeps getting elongated!). At it's worst, well, it crashes and takes Firefox along with it.
It should be clear by now that this is not an isolated incident - something that can be resolved by customer service. This is an issue from the development of the extension - which needs to be sorted.
The Windows app (and phone apps) work well, but they're pretty heavy and battery hungry. So I wish this browser extension would 'just work' - but it doesn't.Resposta do programador
publicado a há 4 anosHello. We're sorry to hear about the negative experience you've had with our extension. Have you contacted our customer support regarding the continuous login issue? Our team is ready to help you 24/7 via chat at support.nordvpn.com. -Neo - Avaliado em 1 de 5por Utilizador do Firefox 15253942 , há 4 anosCan't be installed in Russia anymore. What the...?
Resposta do programador
publicado a há 4 anosHello. Please reach out to us at support@nordvpn.com - we'd be happy to help you get the services while residing in countries with internet restrictions! -Drea - I'm sure I would love this extension if it worked. Unfortunately, since it does not run login through an obfuscated server almost every work and public WiFi network blocks the ability to log in through the extension.
Nord, please add this as a feature. It's absolutely excellent in the app.Resposta do programador
publicado a há 4 anosHello and thank you for the review. You should be able to access the login page even on a restricted network. If you're not able to access it, or experiencing any issues with the login, please contact our customer support team at support.nordvpn.com for them to check on the issue and help you solve it faster. -A.S. - Avaliado em 5 de 5por Utilizador do Firefox 16018265 , há 4 anos
- Avaliado em 5 de 5por Utilizador do Firefox 14814821 , há 4 anos
- Avaliado em 1 de 5por Utilizador do Firefox 15261251 , há 4 anos
- Avaliado em 2 de 5por Kourosh SHirvani , há 4 anosin windows it doesnt work and also in extention mode
Resposta do programador
publicado a há 4 anosHello. If you're experiencing issues with our browser extension, please try clearing the cookies/cache of your browser and re-adding it to your browser. You can also check if the issue persists on a clear browser installation. If that doesn't help, please don't hesitate contacting us via live chat at https://support.nordvpn.com/ so we could help you further. -R.L. - Avaliado em 5 de 5por hanneclarysse , há 4 anos
Resposta do programador
publicado a há 4 anosHello. Have you contacted our customer support regarding this issue with the VPN app? Our team is ready to help you 24/7 via chat at support.nordvpn.com. -NeoResposta do programador
publicado a há 4 anosHallo! Heute hatten wir vorübergehende Login-Probleme, die nun behoben sein sollten. Wir entschuldigen uns für die vorübergehenden Unannehmlichkeiten. Falls Sie weitere Probleme haben oder die langsamen Verbindungen beheben möchten, kontaktieren Sie uns bitte jederzeit unter support.nordvpn.com! -Neo- I'm very dissatisfied with this app and their service, it simply doesn't work as it should. Sometimes it doesn't autoconnect, other times the internet connection stop working because of the app and I have to manually disconnect or reset the connection. There are times that I can't even log in because their log-in interface doesn't work. I don't like it and I'll be switching to another provider when my subscription ends.
Resposta do programador
publicado a há 4 anosHello. Have you contacted our customer support regarding this issue with the VPN app? Our team is ready to help you 24/7 via chat at support.nordvpn.com. -Neo - Avaliado em 4 de 5por Utilizador do Firefox 12339692 , há 4 anosThis add-on was causing me issues very often, like for others. Then I tried disabling all other add-ons and it worked! It's working even all disabled add-ons are re-enabled again so I can't tell what caused this. It may just be some other extension, it may be Firefox glitch or NordVpn extension issue. Until I figure this out it's 4 stars. Otherwise it's 5.
- Logs you out without any reason, then asks for login and fails to do it correctly. Requires re-installation, and only after it finally works. I have only 4 other add-ons, which are some of the most popular on Firefox, all of them I basically mandatory for most users. So that dumb excuse from NordVPN developers, that it is not their fault, it is some bad bad third-party add-on interfere with theirs, is kinda funny in that case. There is no bad interference and even if there is, it is your badly written code cause this problem. Happens way too often, so I've cancelled subscription.
Resposta do programador
publicado a há 4 anosHello Meffa. We're sorry to hear about your extreme dissatisfaction with our service and, if you ever reconsider and decide to give us a second chance, you're always welcome at support.nordvpn.com! -Drea - Avaliado em 3 de 5por Utilizador do Firefox 16079020 , há 4 anosDoes a great job when it works. Unfortunatly it cashes every now and then. Have to remove and reinstall it. a bit annoying... Desktop version works ok
Resposta do programador
publicado a há 4 anosHello. We're sorry to hear about your experience. It is possible that there are interfering plugins installed on your browser that are causing the NordVPN plugin to act out. Please try installing the NordVPN plugin on a fresh installation of the browser. If the issue still persists, please contact us at support.nordvpn.com for further assistance. -A.S. - Avaliado em 1 de 5por Utilizador do Firefox 16967733 , há 4 anosAdd-on not working (same issue as many other users). Works only once, when you remove and reinstall the add-on but the add-on immediately gets stuck again. Firefox is my main browser, so I have to cancel my subscription...
Resposta do programador
publicado a há 4 anosHello. We're sorry to hear about the trouble. Please contact our customer support team via chat at support.nordvpn.com. They will take a closer look at your issue and help you solve it. Our team is online 24/7. -A.S. - Avaliado em 4 de 5por Utilizador do Firefox 13515730 , há 4 anosUPDATE January-2022:
No issues since using v2.40.0; it seems faster and I also like the new 'Pause' feature. Giving it 3 more stars.
June-2021:
It got really bad, broken Login! Claims "succesfully connected" to NordVPN in pop up window while exension icon shows it is not. NordVPN suggests to reinstall the extension but that's just a temporary fix; I'm getting tired of re-installing every week or so and perhaps it's time to trash it if NordVPN can't resolve it for good.Resposta do programador
publicado a há 4 anosHello. Sorry to hear about the trouble. Please reinstall the extension to correct the situation. Should the issue persist, please don't hesitate to contact us directly via support.nordvpn.com. We'll gladly help you sort it out anytime! - A.S. - Avaliado em 1 de 5por 12345678987654321 , há 4 anosExtension is broken guys. Can't login, can't logout once logged in, and so you can't change anything. Everything works only a single time once you uninstall/reinstall the extension. But once you log in and make your selections, it reverts to its broken state the next time you start the Firefox browser.
NordVPN, you need to spend less on ads and more on development, because ultimately it's the users who will determine whether or not to keep using (ie. $$$PAYING FOR$$$) your service.Resposta do programador
publicado a há 4 anosHello. We're sorry to hear about your experience while using our browser extension. It would be best if you contacted our customer support team via chat at support.nordvpn.com. They will take a closer look at your issue and help you solve it. Our team is online 24/7. -A.S.