NordVPN - a VPN proxy extension for Firefox 的评价
NordVPN - a VPN proxy extension for Firefox 作者： NordVPN
2,544 条评价
- 评分 1 / 5来自 Firefox 用户 18323124， 1 年前Nord was pretty good and fast, but...
Since last year their browser extension has been secretly throttled. This was confirmed with their devs after multiple emails to support. They never told us about this throttle and the website continues to advertise that they do not set any limits. Most likely their support even dont know about it and will tell you otherwise, which will just show how they can make such serious changes even without careful considerations within their team.
I gave some time to see if they will fix it but after a few months it didnt sound like they cared at all. If you are reading this you probably are interested in using the extension and not the desktop app, so my advice is dont get Nord now unless you are good with being slowed.
Update:
It is the case. Anyone can try to download a file and see for themselves it can never go above a certain speed. I see some previous reviews that mention this too. Just like I said pretty much no one other than devs knows about this.
Ticket 15039623开发者回应
发布于 1 年前Hello. We're sorry to hear that, it should not be the case. Could you please update your review with the Ticket ID you’ve received from our customer support? We’ll check your inquiry and provide you with further assistance. -G.M. - 评分 5 / 5来自 Firefox 用户 15746306， 1 年前
- 评分 1 / 5来自 Firefox 用户 14539170， 1 年前As of June 2024, this extension severely throttles internet connection speeds.
Using NordVPN without the extension is no problem at all, but the browser extension quite literally slows your experience to a halt. It's unusable. If you haven't purchased a Nord subscription yet, and you are hoping to make use of the browser extension, look elsewhere. All of the 5-star reviews for this extensions are likely out of date, and or posted by people provided with financial incentive to do so.
TL;DR
Steer clear. - 评分 5 / 5来自 Firefox 用户 14278980， 1 年前Might not have gotten every security corner to work, but so far a pleasure
开发者回应
发布于 1 年前Thank you for taking the time to leave us a nice review! If you have any suggestions for our further improvement, we'd be happy to hear them out at support@nordvpn.com! -Drea - 评分 1 / 5来自 Firefox 用户 18307864， 1 年前
- I do not recommend:
1. Long technical support answers (12-24 hours), formal answers, asking for things that have already been answered earlier.
2. This is not a free application, but any payment automatically makes a subscription to you, it is not written anywhere except Help Center, it also says that a return is possible only for the first payment, the rest is not returned if they are not forced by law.
3. VPN program automatically install 2 more programs with self, one of them consumes traffic, when VPN does not work, removal does not help, the VPN program will restore them ...开发者回应
发布于 1 年前Hello. We're sorry about the negative experience you've had with our team and product. You can reach us at support.nordvpn.com via live chat too. We inform our customers that the service is paid and works on a subscription basis for which auto-renewals are enabled by default - this is a standard practice across the market, for services independently and on various app store platforms (Google Play, Apple's App Store, etc.). We let our customers know about renewals being enabled by default during checkout as well as in our Terms of Service. We also have customer support available 24/7 to answer any such or other questions as well as to assist with any issues related to the use of our service. As for the other two programs you mentioned in your review, it'd be helpful if you were able to update us on what exact programs you have in mind. -Drea - 评分 5 / 5来自 Firefox 用户 15848324， 1 年前
- 评分 5 / 5来自 Firefox 用户 13662960， 1 年前
- 评分 5 / 5来自 Firefox 用户 16207702， 1 年前
- 评分 5 / 5来自 Firefox 用户 18296321， 1 年前The add-on is easy to use and works perfect. I just wish the stand-alone app which would protect my whole computer would work at all.
开发者回应
发布于 1 年前Hello! We're thrilled to hear that you found our add-on to meet your needs and we'd love to assist setting up the application for you as well, if you could contact us via live chat or email at support.nordvpn.com -Neo - 评分 5 / 5来自 Celine De Jonghe， 1 年前
- 评分 5 / 5来自 Firefox 用户 17835364， 1 年前
- 评分 5 / 5来自 Firefox 用户 18284137， 1 年前
- 评分 5 / 5来自 Firefox 用户 18229951， 1 年前
- 评分 5 / 5来自 Firefox 用户 18114856， 1 年前
- 评分 1 / 5来自 Firefox 用户 18245840， 1 年前very slow with inconsistent speeds. the full desktop version works fine though.
开发者回应
发布于 1 年前Hi! Could you please make sure to contact our support team at support.nordvpn.com for them to look into what could be causing the issue and help on its resolve? -G.M.