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Critiques pour NordVPN - a VPN proxy extension for Firefox

NordVPN - a VPN proxy extension for Firefox par NordVPN

3,7 étoiles sur 5
5
1 469
4
257
3
122
2
111
1
613
2 572 notes
  • par Rhinedot, il y a un an
  • par Utilisateur ou utilisatrice 13820355 de Firefox, il y a un an
  • par Utilisateur ou utilisatrice 12885545 de Firefox, il y a un an
  • par aixoio, il y a un an
  • par Utilisateur ou utilisatrice 18323124 de Firefox, il y a un an
    Nord was pretty good and fast, but...
    Since last year their browser extension has been secretly throttled. This was confirmed with their devs after multiple emails to support. They never told us about this throttle and the website continues to advertise that they do not set any limits. Most likely their support even dont know about it and will tell you otherwise, which will just show how they can make such serious changes even without careful considerations within their team.
    I gave some time to see if they will fix it but after a few months it didnt sound like they cared at all. If you are reading this you probably are interested in using the extension and not the desktop app, so my advice is dont get Nord now unless you are good with being slowed.

    Update:
    It is the case. Anyone can try to download a file and see for themselves it can never go above a certain speed. I see some previous reviews that mention this too. Just like I said pretty much no one other than devs knows about this.
    Ticket 15039623

    Réponse du développeur

    mis en ligne : il y a un an
    Hello. We're sorry to hear that, it should not be the case. Could you please update your review with the Ticket ID you’ve received from our customer support? We’ll check your inquiry and provide you with further assistance. -G.M.
  • par Utilisateur ou utilisatrice 15746306 de Firefox, il y a un an
  • par ls1900, il y a un an
  • par Utilisateur ou utilisatrice 14539170 de Firefox, il y a un an
    As of June 2024, this extension severely throttles internet connection speeds.

    Using NordVPN without the extension is no problem at all, but the browser extension quite literally slows your experience to a halt. It's unusable. If you haven't purchased a Nord subscription yet, and you are hoping to make use of the browser extension, look elsewhere. All of the 5-star reviews for this extensions are likely out of date, and or posted by people provided with financial incentive to do so.



    TL;DR
    Steer clear.
  • par Abdullahi, il y a un an
  • par Utilisateur ou utilisatrice 14278980 de Firefox, il y a un an
    Might not have gotten every security corner to work, but so far a pleasure

    Réponse du développeur

    mis en ligne : il y a un an
    Thank you for taking the time to leave us a nice review! If you have any suggestions for our further improvement, we'd be happy to hear them out at support@nordvpn.com! -Drea
  • par Utilisateur ou utilisatrice 18307864 de Firefox, il y a un an
  • par qwertyk, il y a un an
    I do not recommend:
    1. Long technical support answers (12-24 hours), formal answers, asking for things that have already been answered earlier.
    2. This is not a free application, but any payment automatically makes a subscription to you, it is not written anywhere except Help Center, it also says that a return is possible only for the first payment, the rest is not returned if they are not forced by law.
    3. VPN program automatically install 2 more programs with self, one of them consumes traffic, when VPN does not work, removal does not help, the VPN program will restore them ...

    Réponse du développeur

    mis en ligne : il y a un an
    Hello. We're sorry about the negative experience you've had with our team and product. You can reach us at support.nordvpn.com via live chat too. We inform our customers that the service is paid and works on a subscription basis for which auto-renewals are enabled by default - this is a standard practice across the market, for services independently and on various app store platforms (Google Play, Apple's App Store, etc.). We let our customers know about renewals being enabled by default during checkout as well as in our Terms of Service. We also have customer support available 24/7 to answer any such or other questions as well as to assist with any issues related to the use of our service. As for the other two programs you mentioned in your review, it'd be helpful if you were able to update us on what exact programs you have in mind. -Drea
  • par Utilisateur ou utilisatrice 15848324 de Firefox, il y a un an
  • par Pareick, il y a un an
  • par dennis, il y a un an
  • par agramon, il y a un an
  • par Utilisateur ou utilisatrice 13662960 de Firefox, il y a un an
  • par Utilisateur ou utilisatrice 16207702 de Firefox, il y a un an
  • par Utilisateur ou utilisatrice 18296321 de Firefox, il y a un an
    The add-on is easy to use and works perfect. I just wish the stand-alone app which would protect my whole computer would work at all.

    Réponse du développeur

    mis en ligne : il y a un an
    Hello! We're thrilled to hear that you found our add-on to meet your needs and we'd love to assist setting up the application for you as well, if you could contact us via live chat or email at support.nordvpn.com -Neo
  • par Cagliostro, il y a un an
    Good.

    Réponse du développeur

    mis en ligne : il y a un an
    We appreciate it! -G.M.
  • par Rick, il y a un an
  • par Celine De Jonghe, il y a un an
  • par Utilisateur ou utilisatrice 17835364 de Firefox, il y a un an
  • par Utilisateur ou utilisatrice 18284137 de Firefox, il y a un an
  • par Utilisateur ou utilisatrice 18229951 de Firefox, il y a un an