Recensioner för Surfshark VPN Extension
Surfshark VPN Extension av Surfshark
1 094 recensioner
- Betygsatt 1 av 5av adasfasf, för 2 år sedan
- Betygsatt 1 av 5av Firefox-användare 17910097, för 2 år sedan
Utvecklarens svar
postad för 2 år sedanHello. Let us apologize for the unstable connection you had to experience with our service. We would love to help you resolve this issue, therefore we would kindly ask you to contact our friendly Live Chat support or send us an e-mail at support@surfshark.com. We will be waiting for you!- Betygsatt 5 av 5av Cesar A. Silva, för 2 år sedanOh yes. Now the extension's autoconnect in Firefox is working. My feedback was taken care of by Surfshark's development team.
- Betygsatt 5 av 5av Darek, för 2 år sedan
- Betygsatt 1 av 5av Firefox-användare 17125552, för 2 år sedanAfter about 3 to 5 minutes of using the Surfshark Firefox extension my computer internet connection slows to a crawl. Tried support but to no avail. The support group at Surfshark gave many suggestions but none seemed to fix the problem.
This problem has only been occurring in the last 3-4 months. Probably a fault in the updated software.....my guess.Utvecklarens svar
postad för 2 år sedanHey! I apologize for the inconvenience that you have encountered. I would love to hear more about the issues that you're having. Maybe you could drop me a line at miles@surfshark.com? I will gladly assist you personally! - Betygsatt 3 av 5av Firefox-användare 17886233, för 2 år sedanIs there any options to turn on vpn automatically with operating firefox?
Utvecklarens svar
postad för 2 år sedanHey there! To turn on auto-connect on a browser extension, simply go to the Surfshark extension > Settings > VPN settings. You can even choose which location you want to connect to! - Betygsatt 5 av 5av Ramy, för 2 år sedan
- Betygsatt 2 av 5av BurcakA, för 2 år sedanI may be an odd ball, but am using Surfshark mainly on Mac / Firefox. The Firefox extension is slow and buggy, but has the bypass list which I need. The Mac app works much better, but does not have a bypass list, which, for my purposes, renders it pretty much useless. This has been an unaddressed problem for the past year. Both of these products need urgent updates, IMHO...
Utvecklarens svar
postad för 2 år sedanHey there! Thank you for your review! We're having some issues with the new extension, although our team is working hard on releasing the new version ASAP. 🙌 - Betygsatt 1 av 5av Iaroslav Stanko, för 2 år sedanВзали дениги за два года, но перестало всё работать !!!
Utvecklarens svar
postad för 2 år sedanЗдравствуйте, спасибо за ваш отзыв. Мы будем рады рассмотреть любые проблемы, с которыми вы столкнулись. Не могли бы вы написать по адресу support@surfshark.com и объяснить, что именно вас не устраивает в письме? Наша служба поддержки обязательно поможет вам! - Betygsatt 1 av 5av RastaKen, för 2 år sedanthe "login with code" option disappeared. In the surfshark control panel it shows version 3.19.2 and in firefox version 2.1.6
I think there is a bug in firefox extensionsUtvecklarens svar
postad för 2 år sedanHey there! Could you reach to support@surfshark.com regarding this issue? Our customer support team will definitely help you out! - Betygsatt 3 av 5av Scheming9529, för 2 år sedanВ целом, сервис хороший. Но конкретно это расширение выгядит устаревшим и не обновлялось уже 3 года, по сравнению с хромом, там приложение выглядит куда лучше и современнее. Хотелось бы, чтобы и для фаерфокса обновили.
Utvecklarens svar
postad för 2 år sedanHey there! Thank you for your review! The newest version of our extension is not accessible temporarily, although the new version will be available really soon! Utvecklarens svar
postad för 2 år sedanHey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out!- Betygsatt 2 av 5av User, för 2 år sedanWork well in Linux, but on Mac all websites stopped working after a few minutes of usage.
Utvecklarens svar
postad för 2 år sedanHey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out! Utvecklarens svar
postad för 2 år sedanHey there! Our support team would love to help solve this issue, could you get in touch via Live Chat or at support@surfshark.com? Thanks!Utvecklarens svar
postad för 2 år sedanThanks for the feedback! We would love to take a look at your issue a bit more in detail! Please reach out to support@surfshark.com, where our customer support team will definitely make it right for you!- Betygsatt 1 av 5av Firefox-användare 17863649, för 2 år sedan
- Betygsatt 1 av 5av Firefox-användare 17857995, för 2 år sedan
- Betygsatt 1 av 5av Firefox-användare 17859016, för 2 år sedanDoes not recognize valid log in details rendering it useless. I can log into the site & with my account open on the very same web page the app tells me I have the wrong log on details.
Utvecklarens svar
postad för 2 år sedanHello! Sorry to hear about your negative experience while using Surfshark. Some additional information would be very helpful in resolving this case, so if you could contact our support team via support@surfshark.com, they would be glad to look into this issue. - Betygsatt 2 av 5av Firefox-användare 16964769, för 2 år sedanImpossible to connect on my account. If i read the commentaries i'm not the only one. PLz fix it !!!!
Utvecklarens svar
postad för 2 år sedanHello! Let us sincerely apologize for the inconvenience you had to encounter with our secure VPN service. Could you please contact our friendly live chat support or drop us a line at support@surfshark.com so that we could help you resolve these issues as soon as possible? Thank you! - Betygsatt 1 av 5av Firefox-användare 17858331, för 2 år sedanextension doesnt work in firefox - unable to log in. I am logged in in desktop app and in my account on web, but theextension doesnt accept the same login details for some reason (copied from password manager and doublechecked)
Utvecklarens svar
postad för 2 år sedanHey! We appreciate the feedback. I'm sure our customer support team will be able to help you out with this. Please reach out to support@surfshark.com, and explain the issue in more detail. - Betygsatt 1 av 5av zilti, för 2 år sedanIt is impossible to log in. That aside, the addon just sucks compared to just using the wireguard config files from Surfshark (that they hide quite well).
Utvecklarens svar
postad för 2 år sedanThanks for the feedback! We would love to take a look at these issues you experienced. Please reach out to support@surfshark.com, where our customer support team will definitely help you out with this. - Betygsatt 2 av 5av Rovans, för 2 år sedanCant login! It says
"Invalid email or password"
but email and password are correct.
No problems in Edge or other browsers!Utvecklarens svar
postad för 2 år sedanHey there, thank you for this feedback. Regarding the issue, please contact support@surfshark.com, where our tech team will help you resolve it! - Betygsatt 5 av 5av Firefox-användare 13210600, för 2 år sedan
Utvecklarens svar
postad för 2 år sedanHello there, thanks for the honest feedback. Could you drop a letter to our Customer support team at support@surfshakr.com ,as I am sure they would fix the issue?