Every few days, the plugin display the icon that I'm logged in and connected, but when I check my IP, I'm not. Neat, I'm naked witout knowing it!

If I try to log in, it pops up "You are logged in" but when I want to connect to a server it says "please log in". The only ways to exit from this infinite loop is to uninstall the plugin, clear cache and re-install the plugin. What a waste of time....

Support says to contact the chat. Chat is a bot and says to contact support. Infinite loop, again.

The server accuracy is really poor.
When I connect to the "France" server, websites think I'm somewhere else.

Since there is very few IP adress with this plugin, I have captcha on almost every secured websites.

I cant even express the amount of times that ive been all over the internet and go to the x in the corner to close my browser to realize this thing has magically logged itself out again and even if i remember to check it first i cant even sign in without going through the trouble of deleting my cache and cookies like they say in all the replies to the bad reviews just for it to happen all over again the very next time i open my browser. i even took the time to make a profile just so i could write this comment that's how much it aggravates me!!!!

I have been using it for a while with great confidence. thanks.

Ok, now I'm really pissed off... it's the 5th time (if not more) the plugin break, when the subscription end I will not renew it.
It's absolutely unacceptable that I use the vpn rarely and 50% of times the plugin is broken.

And please, don't tell me to contact customer support, both of us know that it's not users fault, this problems go a long way back in time.

PS: the problem is the login loop sever users are writing about.

It stucks very often last weeks. Not possible to change the server or even log out. Only reinstallation helps. And connection also poor at that time.

It freezes a lot and have to reinstall it several times a month

This extension has issues logging me in. It asks me to log in. I click on "Log In with Nord Account", a popup window opens, I log in successfully, and the window closes itself. But then the extension still acts as if I hadn't logged in. So it's completely unusable.

The extension stopped working and throws you in the login infinite loop for such a long time already. Plenty of complaints regarding the issue with all the same 'Please contact the support' responses. Can not wait for my subscription to end, this is a no-go.

Not for the first time, the extension suddenly stopped working. Not for the first time, I uninstalled the extension and re-installed it again to make it work again. That DOES NOT WORK this time. Well... it works for ONE session. If I close the browser, I have to reinstall it again. Otherwise, I get the same infinite loop requesting that I login again that other users are reporting. Yes I've deleted my cookies. Yes I know Nord makes a separate VPN program and no, I don't want to use it. I want *this plugin* to work. Please fix it. Please keep it working. My NORD subscription expires in October and I'm now considering other providers. Update: Lowering score from 2 to 1 star for the boilerplate response. Stop breaking the add-on and test it better before pushing new releases.

The best working VPN at the moment !

Я пользовался многими разными vpn, и с этим у меня было самое большое количество проблем. А так часто ломать авторизацию для пользователей - надо обладать несомненным талантом. не рекомендую. ужасно...

excellent

After the last NordVPN update, this add-on wouldn't log in, then after I tried removing and re-adding it, just kept saying I needed to enable it on private windows in order to use it. about:addons showed it was already enabled for private windows, tried disabling that option and then removing the addon, then added it back and enabled it again for private windows. Seems to be working for now, this issue will probably come back with the next NordVPN update.

*edit* Such a wonky app. This time my PC was asleep, after waking the main NordVPN app didn't reconnect on its own even though it's set to, then the Firefox add-on was stuck on a spinning circle trying to log in. The last time something like this happened, going to the settings (gear icon) on the add-on and logging out was able to fix it, but this time it was completely stuck. Removed the add-on from about:addons in Firefox, restarted Firefox and then reinstalled it again. Had to log back in after enabling it on private windows, but it's working now. We'll see for how long.

After the update, you can login as many times as you want, you get stuck in a loop, cant select a server, we cannot use this. To Developer responder, please stop telling people to reinstall and delete cookies/cache and go on a 'try to fix it' crusade across their perfectly working computers, you need to work this code related bug out and stop sending people on wild goose-chases. This is a broken add-on and after we have all tried everything we can on our end, YOU need to step up after taking our money and take responsibility with at minimum an apology that thousands of users right now are unable to use your service after paying for it.

The finger is being pointed at YOU now, stop deflecting people with text-book excuses, and fix it. This fault is on YOUR end. YOU need to contact whoever has developed this addon and get them to work out the flaw.

You want to keep earning our money? GET TO WORK. The one star ratings are pouring in as you continue to avoid this issue, and you will no doubt start hemorrhaging customers.

If you want to earn our trust back before it's too late, now is the time for you to wake up!
Contacting support teams, re-installing Windows, clearing cache, fresh reinstalls etc etc, you are wasting our time, our systems are flawless, your Addon broke two weeks ago and the reports are piling in on your desk, do not ignore them.

Start taking these reviews seriously and knock off the "Its your fault, now jump through some hoops" responses. Taking on the noble quest of getting in touch with the lead coder to go on a fixing journey is not our job or responsibility, we have busy lives to run and bills to pay, YOU need to inform your superiors, YOU need to take responsibility, YOU need to fix this. Have i used enough 'You' 's ?

INFORM YOUR SUPERIOR. 2 weeks of total breakdown is not acceptable for a service that claims:
Uptime: NordVPN offers a 99.9 % uptime guarantee.
You have broken your garauntee. Yes your servers are probably "up", but anybody using this add-on has not been able to connect to them for 2 weeks.

Edit: The response below seems to imply you didnt bother to read this complaint. Well i cant be bothered to use your service any further, you have lost this customer. Fix your addon, and stop wasting our time blaming the customer.

Same as many other users: keeps me logged out, not usable anymore, and no answer from the customer service. Very disappointing, I won’t renew my subscription.

It has stopped working. It asks me to sign in, I do, it says sign in successful but when I click on the icon it asks me to sign in again.

I have tried uninstalling and reinstalling with no luck.

The extension keeps logging me out. When I try to log back in it says it is successful but then it will not quick connect. I have to remove the extension and reinstall it for it to work. Seems like a lot of other people are having the same issues with the extension. The only way I feel comfortable knowing the VPN is working is when the extension shows it is active. Why have the extension if it is not going to work. This started happening about 2 weeks ago.