Surfshark VPN Extension 的评价
Surfshark VPN Extension 作者： Surfshark
262 条评价
- 评分 1 / 5来自 Firefox 用户 18442316，7 个月前
开发者回应
发布于 7 个月前Здравствуйте, спасибо за ваш отзыв. Мы сожалеем, что у вас возникли проблемы с Surfshark. Мы будем рады помочь вам в решении возникших проблем. Не могли бы вы связаться с нами по адресу support@surfshark.com или через чат на нашем сайте, чтобы мы могли помочь вам в дальнейшем?开发者回应
发布于 7 个月前Здравствуйте, спасибо за обращение.v Мы уверены, что Surfshark может работать для вас, поэтому, пожалуйста, свяжитесь с нашей службой поддержки по адресу support@surfshark.com или через чат на нашем сайте. Они смогут помочь вам в решении этой проблемы.- 评分 1 / 5来自 Firefox 用户 13558368，7 个月前
- 评分 1 / 5来自 Rami Ahmad，7 个月前
开发者回应
发布于 8 个月前Привет, спасибо за ваш обзор. Нам очень жаль слышать о вашем опыте использования Surfshark. Мы стремимся улучшить наш сервис и хотели бы напрямую решать любые конкретные проблемы, которые могут у вас возникнуть.
Пожалуйста, обратитесь в нашу службу поддержки по адресу support@surfshark.com или через чат на веб-сайте. Мы с нетерпением ждем возможности помочь вам и улучшить ваш опыт работы с Surfshark.- 评分 1 / 5来自 Firefox 用户 18469187，9 个月前Dire. Doesn't work and am trying to get a refund from Surfshark.
开发者回应
发布于 9 个月前Hello there, we're sorry to hear you have experienced issues with our service. Regarding this, please reach out to our customer support team directly at support@surfshark.com or via live-chat on our website. They will address the refund request and see what can be done to resolve the issues you have encountered. 开发者回应
发布于 9 个月前Здравствуйте. Surfshark придерживается строгой политики отсутствия логов, что означает, что мы никоим образом не отслеживаем ваше местонахождение или действия в Интернете. VPN-сервер хранит только данные, необходимые для поддержания VPN-соединения, и ничего не сохраняется после завершения работы. Для получения более подробной информации об этом мы рекомендуем прочитать эту статью: https://surfshark.com/features/no-logs.- 评分 1 / 5来自 Владимир，9 个月前
- 评分 1 / 5来自 Firefox 用户 18431290，10 个月前It´s such a bad AddOn I can´t even tell...The Android app is ok but this one...It´s literally not possible to surf on Firefox with this add one. I would understand that there are some negative points regarding the performance of loading any sites but in this case almost no site is loading. It´s such a mess and I am pretty disapointed on this point.
开发者回应
发布于 10 个月前Hi there, thanks for the feedback on our extension. We're really sorry to hear that you've been facing issues with it and would love to help. We'd first suggest reinstalling the extension on your browser and trying a few different locations. Aside from that, our support team can provide additional steps, so be sure to reach out to them at support@surfshark.com or via the live chats on our site. - 评分 1 / 5来自 Martyn，10 个月前Been using this for a while. Pages and websites load more quickly and streams run smoothly when I turn it off. Sometimes I'll forget and wonder why a stream has frozen or why a page isn't loading. Then I remember, turn off Surfshark for the maximum 2 hours and everything works again. Windows 11 provides excellent anti virus protection and most if not all ISPs can get round VPNs. So spending money this software is a waste.
开发者回应
发布于 10 个月前Hi Martyn, thanks for your feedback. We're sorry to hear that you had problems with the performance of certain websites while using Surfshark. We would be happy to assist you with these issues.
Could you get in touch with our customer support team at support@surfshark.com or via live chats on our website? - 评分 1 / 5来自 Lorddevil，10 个月前
- 评分 1 / 5来自 AndreMtl 123，1 年前have trouble activating..paying it was seamless but configuring it is Hell on Firefox or Linux..I may cancel my purchase
开发者回应
发布于 1 年前Hi, thanks for your feedback. We're sorry to hear that you had difficulties setting up our Linux app and Firefox extension. We'd like to assist you with this issue, could you reach out to us at support@surfshark.com or by joining live chats on our site? 开发者回应
发布于 1 年前Hi, we're sorry to hear that you had issues with logging in and we'd be happy to investigate this issue for you.
Could you contact us at support@surfshark.com or by joining live chats on our site?- 评分 1 / 5来自 tom，1 年前
- 评分 1 / 5来自 Flemming，1 年前i cant login i reset my password and it keeps telling me the password or gmail are wrong i checked everything and its all right i don't know what to do ???
开发者回应
发布于 1 年前Hey Flemming, we're sorry to hear about the trouble you're experiencing with logging in. It sounds like you've already taken some steps to resolve the issue by resetting your password. To assist you further, could you please reach out to us at support@surfshark.com or via live chat? - 评分 1 / 5来自 foflue，1 年前i cant login i reset my password and it keeps telling me the password or gmail are wrong i checked everything and its all right i don't know what to do
开发者回应
发布于 1 年前Hi there, we're sorry to hear about the trouble you're experiencing with logging in. It sounds like you've already taken some steps to resolve this by resetting your password. To assist you further, could you please reach out to our support team at support@surfshark.com or via live chat? They'll be able to help you troubleshoot this issue more effectively. - 评分 1 / 5来自 Firefox 用户 18333386，1 年前
- 评分 1 / 5来自 Firefox 用户 16491044，1 年前Won't allow login. Updated pwd, still won't allow login. Total garbage.
开发者回应
发布于 1 年前Hi, thanks for your feedback. We're sorry to hear that you had login issues while using Surfshark and we'd be glad to help you regain access.
Could you contact us at support@surfshark.com or via live chat on our website? - 评分 1 / 5来自 Nelan，1 年前
- 评分 1 / 5来自 Firefox 用户 14902835，1 年前My computer currently shows lack of application memory with Surfshark showing 59G of use
开发者回应
发布于 1 年前Hi there, thanks for your review. We'd like to take a closer look at the issues you're having with the lack of application memory, could you reach out to us at support@surfshark.com or via live chat on our site? 开发者回应
发布于 1 年前Привет! Мы будем рады помочь вам с любыми проблемами, возникшими при использовании Surfshark. Не могли бы вы связаться с нашей службой поддержки по адресу support@surfshark.com или через чат на нашем веб-сайте?- 评分 1 / 5来自 Firefox 用户 18239263，1 年前They charged me an additional $28.99 aside from the $65.34, when I specifically stated I DID NOT WANT a 12 month extension upon signing up.
Their customer support is simply terrible, as they proclaim to be able to easily claim a refund through their live chat - which I tried after receiving those emails; however, none of their live chat links on the website work.
When I finally get a work around to the live chat, I only get the option to cancel the auto-renewal, but not my money back.
I lost $94.33 in a minute. This company scams people out of their money.开发者回应
发布于 1 年前Hi, thanks for your review. We're sorry to hear that you had issues getting a refund for your 1-year extension, could you contact us at miles@surfshark.com? We'd be happy to take a look at your specific situation.