Surfshark VPN Extension 的评价
Surfshark VPN Extension 作者: Surfshark
51 条评价
- 评分 2 / 5来自 Firefox 用户 18393326,5 天前Wow, cannot access even basic sites. I get flagged as suspicious on my favorite sites. Not sure what good this is doing me at all.
开发者回应
发布于 5 天前Hi there, sorry to hear you're having trouble accessing sites. We recommend trying different servers to see if that helps. If that doesn't resolve the issue, please contact our support team at support@surfshark.com for further assistance. - 评分 2 / 5来自 VETERAN,1 个月前
- 评分 2 / 5来自 TheShadow,3 个月前I never work as it's always will try to open main website for login where it's blocked so no point enabling this extension and would have to use the app it self
开发者回应
发布于 3 个月前Hey there, sorry to hear you're having trouble with the extension. We'd love to better understand your issue and help solve it, so reach out at support@surfshark.com and our team will check it out! - 评分 2 / 5来自 Firefox 用户 18332507,4 个月前
- 评分 2 / 5来自 Firefox 用户 14478245,6 个月前Desperately needs an auto-reconnect option.
When a minor network glitch occurs and the VPN connection drops, rather than opening a new tab listing only some much less likely reasons that the connection failed, just automatically try to reconnect a few times first! Or just put a big "reconnect" button on that page! It's so annoying...开发者回应
发布于 6 个月前Hey there, thanks for your feedback. We understand how frustrating it can be when the VPN connection drops due to minor network glitches. Your suggestion for an auto-reconnect feature or a prominent "reconnect" button is valuable. We're always looking to improve our service, and we'll pass this on to our development team. In the meantime, please reach out to us at support@surfshark.com or via live chat on our website for further assistance. - 评分 2 / 5来自 Frank Roycraft,6 个月前
- 评分 2 / 5来自 Firefox 用户 16349739,7 个月前
- 评分 2 / 5来自 Fred,8 个月前
- 评分 2 / 5来自 Firefox 用户 18447677,9 个月前I downloaded SS for MS and Firefox when I set up this PC, and SS shows up when I look at my extensions. However, when I look in the SS security section of SS, it tells me to download both SS for MS and Firefox(FF). MS downloaded and install with no problems. When I try to download SS for FF I get a FF popup that tells me FF doesn't monitor SS or recommend it and there is no download button. It does offer a remove option. As RESULT, I am guessing SS for FF is already installed, but it I am confused with why SS is recommending/ saying I need to download either MS or FF when the set them up previously and why one downloaded and the other does not. What is the deal?
开发者回应
发布于 9 个月前Hey there, sorry to hear about the confusing situation you've run into. We'd love to look further into it and help however possible, could you reach out at support@surfshark.com or via the live chats on our site? - 评分 2 / 5来自 sébastien,1 年前je ne peux plus me connecter au VPN, car, pour une raison que j'ignore, la version disponible date d'il y a 4 ans.
开发者回应
发布于 1 年前Bonjour Sébastien, merci d'avoir partagé votre retour. Nous sommes désolés d'apprendre que vous avez rencontré des problèmes de connexion avec Surfshark et nous serions ravis de vous aider.
Pourriez-vous nous contacter à support@surfshark.com ou en rejoignant les chats d'assistance en direct sur notre site Web ? - 评分 2 / 5来自 Dieter,1 年前Leider wird bei Surfshark VPN Add.on, DNS offengegt. Einzig wenn ich DNS über HTTPS mit Maximalem Schutz aktiviere ist das DNS-Leak geschlossen. Dann allerdings lädt keine einzige Website mehr.......!!??
开发者回应
发布于 1 年前Hallo Dieter, danke für deine Bewertung. Es tut uns leid zu hören, dass es bei der Verwendung der Surfshark-Erweiterung zu DNS-Lecks gekommen ist, und wir würden Ihnen gerne bei diesem Problem helfen.
Könnten Sie uns unter support@surfshark.com oder per Live-Chat auf unserer Website kontaktieren, damit wir Ihren Fall untersuchen können? - 评分 2 / 5来自 johnnyP,1 年前this add on better be better than their app or manual settings for openvpn .......spent half the day trying to get openvpn to work ..... junk service i regret getting it
开发者回应
发布于 1 年前Hi, Johnny, we'd love to help you with any issues you had with our OpenVPN setup. Could you reach out to us at support@surfshark.com or via live chat on our site? - 评分 2 / 5来自 office,1 年前
- 评分 2 / 5来自 Firefox 用户 15436527,1 年前
- 评分 2 / 5来自 NASON2,2 年前Plugin stopped working on Firefox (but works on brave). Live chat is not available and not able to cancel "Auto-renewal" payment on my account. Thinking in alternatives since support has downgraded
开发者回应
发布于 2 年前Hey! We apologize for any inconvenience you had with Surfshark VPN. Surfshark Support would love to look into your mentioned issues. Could you contact Customer Support at support@surfshark.com? Besides that, you can also join the Surfshark 24/7 live support chats found at https://support.surfshark.com/hc/en-us - the "Chat with us" option is located at the bottom of the article 开发者回应
发布于 2 年前Hello. Let us apologize for the unstable connection you had to experience with our service. We would love to help you resolve this issue, therefore we would kindly ask you to contact our friendly Live Chat support or send us an e-mail at support@surfshark.com. We will be waiting for you!- 评分 2 / 5来自 BurcakA,2 年前I may be an odd ball, but am using Surfshark mainly on Mac / Firefox. The Firefox extension is slow and buggy, but has the bypass list which I need. The Mac app works much better, but does not have a bypass list, which, for my purposes, renders it pretty much useless. This has been an unaddressed problem for the past year. Both of these products need urgent updates, IMHO...
开发者回应
发布于 2 年前Hey there! Thank you for your review! We're having some issues with the new extension, although our team is working hard on releasing the new version ASAP. 🙌 - 评分 2 / 5来自 User,2 年前Work well in Linux, but on Mac all websites stopped working after a few minutes of usage.
开发者回应
发布于 2 年前Hey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out! - 评分 2 / 5来自 Firefox 用户 16964769,2 年前Impossible to connect on my account. If i read the commentaries i'm not the only one. PLz fix it !!!!
开发者回应
发布于 2 年前Hello! Let us sincerely apologize for the inconvenience you had to encounter with our secure VPN service. Could you please contact our friendly live chat support or drop us a line at support@surfshark.com so that we could help you resolve these issues as soon as possible? Thank you! - 评分 2 / 5来自 Rovans,2 年前Cant login! It says
"Invalid email or password"
but email and password are correct.
No problems in Edge or other browsers!开发者回应
发布于 2 年前Hey there, thank you for this feedback. Regarding the issue, please contact support@surfshark.com, where our tech team will help you resolve it! - 评分 2 / 5来自 Demi,2 年前cant login, it says "Invalid email or password" but email and password are correct
开发者回应
发布于 2 年前Hey, Demi! Thanks for the feedback. Our customer support team would love to help you out with this issue. Please contact support@surfshark.com, and explain the whole situation in your email. We will surely figure out a quick solution. - 评分 2 / 5来自 Firefox 用户 14522916,2 年前I pay for the surfshark VPN for my phone and to use work wifi. It's fine for that, but this extension is next to unusable at work. It's so slooooow. To the point most requests time out and don't work. I just have to disable it and will likely uninstall it.
开发者回应
发布于 2 年前Hey there! We're sorry to hear that you're having to deal with such poor experience! I'm sure that our friendly customer support team would love to take a further look at the issues you're having! It would be great if you could reach out to us via live chats or write us an email at support@surfshark.com 开发者回应
发布于 2 年前Hi! Ich möchte mich aufrichtig für die Geschwindigkeitsprobleme im Zusammenhang mit Surfshark entschuldigen, bin jedoch voller Zuversicht, dass diese von unserem freundlichen und hilfsbereiten Support-Team ohne größere Schwierigkeiten behoben werden können! Könntest du daher dem Support-Team unter support@surfshark.com einen Problembericht zukommen lassen?- 评分 2 / 5来自 Tommy2Times,2 年前Constantly disconnects and asks if i've recently changed passwords or 2fa. Desktop app seems fine but the browser extention in firefox which i only use is very hit and miss. Mostly miss for me
开发者回应
发布于 2 年前Hey! Sorry to hear that you had to encounter this issue, we do recommend reinstalling the extension in this case!