Surfshark VPN Extension 的评价
Surfshark VPN Extension 作者： Surfshark
262 条评价
- 评分 1 / 5来自 jan101，1 年前Ever since the company began offering complimentary subscriptions through cashback, the service quality has significantly declined. There are frequent VPN disconnects and unstable connections occurring twice a day. The browser extension is subpar, causing a reduction in speed by more than 80% at times. Additionally, the split tunneling feature does not function properly, leading to lag issues while playing games. Customer support is inaccessible, lacking both live chat and email options for assistance. It is disheartening that new customers who availed the cashback promotion receive free VPN with presumably better service, while loyal paying customers like myself experience slow speeds and a lack of support. Thank you for nothing, just lost a customer.
开发者回应
发布于 1 年前Hi, we appreciate your feedback. We apologize for the inconvenience you had due to multiple issues while using Surfshark and we'd be happy to help you as much as possible. Could you contact our support team at support@surfshark.com or via live chat on our website? - 评分 1 / 5来自 John Ryan，1 年前
- 评分 1 / 5来自 APX，1 年前To be honest, compared with the nordvpn extension, this extension is just junk. Very unstable proxy performance.
开发者回应
发布于 1 年前Hello there! We're sorry for the inconvenience that you have encountered. It would be great if you could contact our support team via live chat or email at support@surfshark.com, so they could check further on the issues that you have encountered. - 评分 1 / 5来自 Alfado，1 年前Absolute garbage. the customer service is non existent and canceling a subscription is next to impossible. The online FAQ just keeps redirecting to itself and any link to do their "live chat" is fake. The advertised 24/7 customer support is a lie and you'll be asked 3 times to fill out a survey about why you want to cancel just to be again redirected to the FAQ. Email is the only way to get even a automated response just to again be linked to the FAQ and a survey.
开发者回应
发布于 1 年前Hi, Alfado! We're sorry for the inconvenience you experienced trying to cancel your subscription. Could you contact us at miles@surfshark.com so we can investigate your case in a personal manner? - 评分 1 / 5来自 Firefox 用户 18105820，1 年前
- 评分 1 / 5来自 Firefox 用户 17692527，1 年前
- 评分 1 / 5来自 lostprophet，2 年前it simply doesnt work. it works at the beginning of the connection for 1-2 minutes then it stop. useless
开发者回应
发布于 1 年前Hey there! We're sorry to hear you had to run into this connection issue. Our team would be glad to help you out. Could you reach out to them via email at support@surfshark.com? Thank you! - 评分 1 / 5来自 Firefox 用户 18037445，2 年前
- 评分 1 / 5来自 Firefox 用户 16127288，2 年前
- 评分 1 / 5来自 Aleksander_W，2 年前Waste of time, it doesn't work, after enabling browser is not able to connect to any host.
开发者回应
发布于 1 年前Hey, Aleksander! We're sorry to hear you had to encounter this issue. We would truly love to help you out therefore if you could please reach out to us at support@surfsark.com. Thank you! 开发者回应
发布于 2 年前Привет! Нам очень жаль, что у Вас возникли эти проблемы. Если Вы обратились в нашу службу поддержки по электронной почте, то ожидайте ответа в течение нескольких часов. Кроме того, Вы можете сразу же связаться с ними через Live Chat на нашем сайте, поэтому, пожалуйста, попробуйте это сделать.- 评分 1 / 5来自 Dmitry Vladimirovich，2 年前Не работает! Нет подключения ни к одной стране!
Подключиться повторно для сохранения защиты
Если вы недавно сменили пароль или включили двухфакторную аутентификацию, выполните вход повторно.
Если вы недавно создали новые учетные данные вручную, подключитесь заново к любому местоположению VPN.
Если срок действия вашей подписки истек, откройте order.surfshark.com для ее повторной активации.
Если вам нужна помощь, вы всегда можете обратиться в нашу дружелюбную службу поддержки здесь.开发者回应
发布于 2 年前Привет! Нам очень жаль, что вы столкнулись с трудностями при использовании Surfshark. Хотим сообщить, что наша служба поддержки работает круглосуточно — вы можете в любое время связаться с ней в онлайн-чате или по электронной почте: support@surfshark.com и получить помощь на своем языке. Наши специалисты с радостью ответят на все ваши вопросы! - 评分 1 / 5来自 Firefox 用户 17700114，2 年前fake connection, not even the DNS servers can be connected when this add-on say it is connected.
开发者回应
发布于 2 年前Hey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out! 开发者回应
发布于 2 年前Hello! Thank you for your review, we are sorry to hear that you've experienced connection issues, but we're certain that our Customer Success team could help you resolve them. Please reach out to support@surfshark.com or via the Live Chat option on our website with more details!开发者回应
发布于 2 年前Hey there! We're sorry to hear that your experience has not been a good one. It'd be great if you could reach out to our customer support via live chats or write us an email at support@surfshark.com with more details on the issues you have experienced with Surfshark!- 评分 1 / 5来自 Firefox 用户 12141553，2 年前Just stopped working, as lots of other reviews said. Can't connect to any proxy. For two months now. Not fixed.
开发者回应
发布于 2 年前Hi there! I'm sorry to hear that you're having connection issues with Surfshark, however, our friendly support team would be more than happy to help!
Could you contact us at support@surfshark.com or via live chat? 开发者回应
发布于 2 年前Hey! I am sorry for this inconvenience you are having 😥 Could you please email our Customer Support at support@surfshark.com so we could troubleshoot this problem and set up everything for you correctly?- 评分 1 / 5来自 Firefox 用户 17935028，2 年前so far it is a complete ripe off, windows install does not work at all!
开发者回应
发布于 2 年前Hey! We're sorry to hear that you had to encounter this issue. Could you get in touch with our support team at support@surfshark.com? We would be glad to investigate this issue with you! 开发者回应
发布于 2 年前Hey! We're sorry to hear that you've experienced issues with Surfshark, but our Customer Support team is available 24/7 via Live Chat and at support@surfshark.com so please don't hesitate to reach out in your native language. They'll be happy to help answer any questions you may have!- 评分 1 / 5来自 adasfasf，2 年前
- 评分 1 / 5来自 Firefox 用户 17910097，2 年前
- 评分 1 / 5来自 Firefox 用户 17125552，2 年前After about 3 to 5 minutes of using the Surfshark Firefox extension my computer internet connection slows to a crawl. Tried support but to no avail. The support group at Surfshark gave many suggestions but none seemed to fix the problem.
This problem has only been occurring in the last 3-4 months. Probably a fault in the updated software.....my guess.开发者回应
发布于 2 年前Hey! I apologize for the inconvenience that you have encountered. I would love to hear more about the issues that you're having. Maybe you could drop me a line at miles@surfshark.com? I will gladly assist you personally! 开发者回应
发布于 2 年前Здравствуйте, спасибо за ваш отзыв. Мы будем рады рассмотреть любые проблемы, с которыми вы столкнулись. Не могли бы вы написать по адресу support@surfshark.com и объяснить, что именно вас не устраивает в письме? Наша служба поддержки обязательно поможет вам!