Surfshark VPN Extension 的评价
Surfshark VPN Extension 作者： Surfshark
262 条评价
- 评分 1 / 5来自 kuni，3 年前In my experience, it's a great VPN. However, it leaks my DNS and completely breaks webRTC support. (i.e. for google meet, discord), also it has a "proxy connection error" all the time.
开发者回应
发布于 3 年前Hey! Sorry to hear that you experienced issues with the DNS leaks! I am sure our lovely customer success team can help you solve this right away. Could you reach out to them via live chat support or at support@surfshark.com? Thanks! 开发者回应
发布于 3 年前Hello there! I'm sad to hear that your experience with Surfshark hasn't been up to your expectations so far. Perhaps you could send a letter to our friendly support team to support@surfshark.com if you have any issues or questions? They will gladly help you out!- 评分 1 / 5来自 Firefox 用户 17338944，3 年前Dear Surfshark, when you disable the login and demand the customer download the latest version, include a link for each browser. The firefox one had no way of downloading!!! I won't waste more time on this BS. I'll get a refund. FIX THIS PLEASE!
开发者回应
发布于 3 年前Hi there! Thank you for your feedback! Our Customer Support team will be happy to help you upgrade Surfshark! Could you reach out to them in a live chat or at support@surfshark.com? Thank you! - 评分 1 / 5来自 Firefox 用户 17318024，3 年前SurfShark does not work with Firefox. When Surfshark is active it loses connectivity so constantly regardless of what node I choose or how busy it supposedly is that I eventually just give up and I have to disable it
开发者回应
发布于 3 年前Hi there! I'm sorry to hear that your experience with Surfshark hasn't been the best due to no Internet connectivity caused. However, I'm sure that our friendly support team can help you out! Could you contact us at support@surfshark.com or via live chat? - 评分 1 / 5来自 épsilon，3 年前
- 评分 1 / 5来自 mc010323626，3 年前Their Windows and Android apps are fine but this Firefox extension is actual hot garbage. It loses connectivity so constantly regardless of what node I choose or how busy it supposedly is that I eventually just give up, disable it, and then the internet works fine again. They're going to reply to this asking me to contact their 24/7 support via Live Chat but surprise, I tried earlier and could not actually load it with this extension on. If anyone is considering a subscription and are comfortable with the apps, then fine but it's better to pretend the browser extension option doesn't exist.
开发者回应
发布于 3 年前Hi there, thanks for the feedback regarding our Firefox browser extension! We'd indeed love to help you resolve this matter, therefore, could you please get in touch with our CS team via support@surfshark.com? Our agents will be more than happy to assist you! - 评分 1 / 5来自 Firefox 用户 5650341，3 年前confusing. You tell me I need an update and I am afraid I will mess something up. TOO many variables.
开发者回应
发布于 3 年前Hello there! Thank you for your review, we are sorry that the process might seem troublesome, however, our customer support team would be more than happy to help you out, so you can continue enjoying our service. Could you perhaps contact us via email at support@surfshark.com or live chat? Thank you! - 评分 1 / 5来自 Firefox 用户 17262314，3 年前
- 评分 1 / 5来自 Firefox 用户 17241791，3 年前
开发者回应
发布于 3 年前Hello! Thank you for your review, and I'm sorry to hear about your experience. Could you please reach out to our friendly CS team via live chat or email at support@surfshark.com regarding your issues? Thanks!开发者回应
发布于 3 年前Hi there! Thank you for your review. We'd like to sincerely apologize for the troubles you've encountered with our Firefox web browser extension! That said, perhaps you could get in touch with our Customer Success team via the live chat found on surfshark.com? Our agents would be more than happy to help you sort this out!- 评分 1 / 5来自 Firefox 用户 12594134，3 年前
- 评分 1 / 5来自 Firefox 用户 16766017，3 年前
- 评分 1 / 5来自 Firefox 用户 17186143，3 年前Can't login most of the time. And if you manage to login, it kicks you out in the middle of the session (which is unacceptable for a VPN)
开发者回应
发布于 3 年前Hey! We're very sorry to hear you're experiencing these issues. 😥 Currently we are experiencing issues with Proxy services. However, our VPN servers are working just fine so for now, we suggest using the VPN app instead of the Extension! Our Customer Support team is available 24/7 via Live Chat and at support@surfshark.com so please don't hesitate to reach out. They'll be happy to help answer any questions you may have! - 评分 1 / 5来自 skeletondude，3 年前i cant create an account and the website wont open to create my new account
开发者回应
发布于 3 年前Hi there! I'm sure that our lovely agents can help you out with that! You can reach them via e-mail at support@surfshark.com or even join our live chats at the bottom of https://support.surfshark.com/hc/en-us! - 评分 1 / 5来自 krish，3 年前
- 评分 1 / 5来自 Kaloonie，3 年前
- 评分 1 / 5来自 Firefox 用户 14201137，3 年前
- 评分 1 / 5来自 jenna，3 年前
- 评分 1 / 5来自 Andre，3 年前
- 评分 1 / 5来自 Firefox 用户 17061356，3 年前
开发者回应
发布于 3 年前Hello! Our secure VPN service indeed requires you to purchase a subscription. In order to provide a secure and reliable VPN service, we have to invest a lot of resources into the VPN infrastructure, therefore, a free VPN solution is not available, at least at the moment. That said, all of our plans offer a 30-day money-back guarantee if you're not satisfied!- 评分 1 / 5来自 IvarEngineDriver，3 年前