Reviews for Proton Pass
Proton Pass by Proton
1,350 reviews
- Rated 5 out of 5by NextGen-IT, a year ago
- Rated 3 out of 5by slawnkale, a year agoThere are some things that bother me a bit. But overall the addon seems like a good start and perhaps will be polished to an excellent product. Anyway, the thing that bothers me the most is that in the 'vault' clicking "Password" field will copy the password to clipboard. This is a good thing but I think it's made too easy and I think that a separate button for this would be better. Same thing with the "Note" field, I find clicking it to copy everything in it to be a too easy way, and I'd prefer a separate button.
There's also one more thing but I don't know if it's a fault of Proton Pass, Firefox or, in this case, Bitwarden: when migrating from Bitwarden, the "Created" date is not exported to Proton Pass. Perhaps Bitwarden doesn't export this info? If there's a way around this, would love to hear it.Developer response
posted a year agoThank you for your suggestions - we've passed them along to the team! Please contact us at pass@protonme.zendesk.com so we can look further into the issue you report with your import from Bitwarden. - Rated 1 out of 5by Firefox user 15687883, a year agoI love Proton Mail but Proton Pass is absolutely useless for me as I must be logged in to my Proton Mail to use it.
Developer response
posted a year agoHi! Both services are managed under the same account, so you need to be logged in to use Proton Pass. If this is a cause for concern for you, you can create a separate account for Proton Pass only. - Rated 2 out of 5by randomuser, a year agoI really want to like it. I love Proton Mail. I'd hoped to have all PWs in one safe place, then delete them from Firefox and different profiles in Chrome. I need to see all the passwords on one page, the way all the browsers display them, and manage them from that page. I also need to easily choose login credentials when there is more than one profile on a site. For now, I'll stick to managing PWs through browsers. Please make this look more like what everyone's used to.
Developer response
posted a year agoThank you for taking the time to review our service! Introducing a full screen Web app is on our roadmap and its development has already started: https://proton.me/blog/pass-roadmap-2023. Please note that you can already easily select one of multiple logins available for a certain service, by selecting the Proton Pass icon in the login field. - Rated 5 out of 5by Debeli747, a year ago
- Rated 5 out of 5by Marek F., a year ago
- Rated 5 out of 5by Firefox user 17291530, a year agoBest password saver I have used. Autofill works smoothly, better than Keeper and 1Password. Plus the Proton suite is dedicated to security.
- Rated 5 out of 5by Firefox user 18023851, a year ago
- Rated 5 out of 5by Firefox user 16760368, a year ago
- Rated 5 out of 5by Firefox user 13041536, a year ago
- Rated 5 out of 5by Firefox user 17515153, a year ago
- Rated 5 out of 5by Relevant_Username, a year ago
- Rated 5 out of 5by PrinsHertog, a year agoIt's amazing so far, very curious about the new features that are coming soon.
- Rated 2 out of 5by Firefox user 18020073, a year agoI have used Protonmail merrily for many years, and trust it quite a lot, so when this service popped up I was very promptly in.
The very second website I used after installation was such a spectacular disaster that I had to remove the add-on entirely.
I will TRY to explain (plus superficially mention a couple other things I found lacking).
1. I don't love the large pop-up window asking for something on the side. I IMAGINE it asked if I wanted to save my password for this site, or maybe if I wanted to implement the password it had already stored from the CVS import I had performed minutes earlier. There was no way to know because most of the right-hand side text was clipped, and it would not fill the space even if I reduced the zoom level of the page.
2. Installation process... not great. Too unclear on the results. In my case I could never plainly see if the add-on was already working unless I checked via the Firefox manager.
3. The really egregious problem took place as I was trying to log-in into my bank's website.
My bank has a system that includes 3 pages for that purpose.
1st page you enter your card. 2nd page your password. 3rd page you scan a QR code that a physical token reads and gives you a numerical transitory PIN to be entered in some fields.
It was on this third page that the catastrophic behaviour of the add-on manifested.
The PIN is 8 digits long. Each digit is entered in its own separate space (there are 8 different tiny areas to enter each number).
The 1st and 8th areas showed automatically the icon of ProtonPass. And nothing else could be input into those spaces.
So from 8 digits, I could only enter 6.
Since those numbers are time sensitive, the only way to solve the situation was to deactivate the add-on.
You can imagine how useless this nice idea quickly turned for me.
I hope I was able to explain the situation because my intention is not to simply to berate this tiny piece of software, but to actually help make it better.
Best wishes with the development, very likely I'll come back some months later to check it again.Developer response
posted a year agoThank you for your feedback. We appreciate your input on what we can do to improve the extension with future iterations.
For 1), are you using any custom font on your web browser? We're aware of the issue and we're going to address it in a future update.
3) This isn't an issue that we've encountered before. If you're able to reproduce it, would you consider contacting us via the Settings → Support option in the extension, and give us more information so we can document the report? Namely, please send us a screenshot, if possible, tell us the website's name, as well as your OS and browser versions. - Rated 3 out of 5by Firefox user 14840200, a year ago
- Rated 5 out of 5by Firefox user 18019933, a year ago
- Rated 5 out of 5by Firefox user 17869490, a year agoIt's a nice app only problem its that sometimes it doesn't pop up outside of that it's amazing
- Rated 5 out of 5by Keziah MOSELLE, a year ago
- Rated 1 out of 5by Firefox user 16418872, a year agoDoesn't have autofill which makes is dealbreaker considering it's one of the core features that every other password manager already has.
To make it worse, they use the term "autofill" to describe their difinitively MANUAL method of entering credentials. It's misleading, and confusing. I even wasted two days communicating with their customer support in a frustrating back-and-forth because they don't understand what "autofill" means.Developer response
posted a year agoCan you elaborate on what exactly you're referring to by 'autofill' so we make sure there are no misunderstandings?
Autofill should work on most websites (by suggesting your saved login items for a particular website when you go to log into that website) the same way that your memorized passwords in your browser might work.
We're working on improving the autofill functionality for all web services reported by our community. Please feel free to flag any problematic web services or apps to us either by editing your review or by contacting us at pass@protonme.zendesk.com, and we'll note your feedback for future improvements. Thank you for taking the time to rate and review our extension! - Rated 5 out of 5by Ashley, a year agoProton pass is a good password manager tool. It doesn't have many of the bells and whistles that other pass managers have. The autofill is a little buggy right now but manageable. It is still new and will improve over time. The encrypted password generation & storage is sufficient for my needs.
On desktop, it is simply a browser extension. You can store your accounts, generate strong passwords (up to 64 characters), and lock 🔐 it. It contains a simple Note section, and CC login storage. Separate Authentication Apps and physical security keys are also supported for more login security.
Edit (7/28/2024): I feel like this pass manager has gotten better. They now have dark web monitoring for emails and secure link sharing for info in the manager. So of the autofill is still buggy, but still hoping this will improve over time. I love the email aliasing features and the manager lets you know if you are reusing passwords and if you have weak passwords. - Rated 2 out of 5by Haru, a year agoI hope the Proton team is putting a lot of effort into this extension because currently, it's not working well at all. I'd say that it only offers to autofill my info on about 50% of the sites I've tried to use it on. When I enter new login info for a website, it pretty much NEVER offers to remember it. I would submit bug reports, but I don't want to take the time because it doesn't work more often than it does. I really wish there was a standalone app for Windows instead of only the browser extension because I'd like to be able to use it for passwords that are outside of the browser as well. I also worry that there could be security vulnerabilities that are due to the browser and extension ecosystem. I'm a paid subscriber and rather disappointed, at the moment.
Developer response
posted a year agoThank you for your review! We're working on improving the auto-fill for all websites. Auto-fill may also work on one OS version, but not on another.
Feel free to contact us at pass@protonme.zendesk.com with more details about your device model, app version, and which exact websites/apps don't work, so we can document your report in order to improve our extension in upcoming updates. - Rated 4 out of 5by 73cesna, a year agoAprès 2 semaines d'utilisation sur Firefox je suis agréablement surprise. J'ai importé mon fichier de LastPass sans aucuns problèmes. Facile d'utilisation. Mon seul bémol est ceci: on ne peut pas encore configurer les mots de passe (nombre de caractères etc) sur une fenêtre pop-up, idéalement. Proton m'a écrit que cette amélioration est pour bientôt. Je l'utilise également sur mon IPhone SE sans aucun problème.
Developer response
posted a year agoHi! Thank you for your feedback. You can already configure the password length for random generated passwords. Here's how to do it:
- Open the extension
- Select + in the top right
- Select 'Password'
- Type: Random password
- Use the slider to select between 4 and 64 characters for the password length - Rated 3 out of 5by Firefox user 18013034, a year agoLove the idea. Currently very buggy.
80% of the time outofill on existing logins does not work.
I do not want to import from outher sources, to prevent importing old accounts with invalid pw data.
So want to organically fill it upon time once I login to certain pages. But exactly this is not working because the ProtonPass dialog does either not show up at all on the login screen, or its not possible to fill in all information.
Reddit for example. Dialog did not even show up.Developer response
posted a year agoThank you for your review! We're working on improving the auto-fill for all websites. Auto-fill may also work on one OS version, but not on another.
Feel free to contact us at pass@protonme.zendesk.com with more details about your device model, app version, and which exact websites/apps don't work, so we can document your report for our devs to take under advisement. - Rated 5 out of 5by Firefox user 14721231, a year ago