Reviews for Proton Pass
Proton Pass by Proton
1,914 reviews
- Rated 2 out of 5by Quitch, a year agoWhen it works it's lovely, but it simply isn't as reliable as Bitwarden. Sometimes it won't spot a login field, sometimes it will fill in the password but not the username, and sometimes it will fill in the password wrong even though the copy in the vault is accurate and works when manually copy & pasted.
Developer response
posted a year agoHi! We are working constantly working on improving our detection models for all reports received by our community. Please share the webservices you've encountered this behavior on in a support request at: https://proton.me/support/contact, so we can document your feedback for future improvements. - Rated 5 out of 5by Firefox user 18352302, a year ago
- Rated 5 out of 5by Firefox user 18427887, a year ago
- Rated 5 out of 5by Mondufly, a year ago
- Rated 4 out of 5by Firefox user 16722075, a year ago
- Rated 5 out of 5by HamSamMidGe, a year ago
- Rated 5 out of 5by Firefox user 17523660, a year ago
- Rated 5 out of 5by prkr, a year ago
- Rated 5 out of 5by Firefox user 16202365, a year ago
- Rated 5 out of 5by Robert, a year ago
- Rated 5 out of 5by Firefox user 18407325, a year ago
Developer response
posted a year agoThank you for your review and feedback! if you have any suggestions on what we can do to earn a 5-star rating from you, feel free to let us know in an update to your review.- Rated 5 out of 5by Firefox user 16310115, a year agoAbsolutly excellent! I feel secure with all proton tools.
- Rated 5 out of 5by Firefox user 18381074, a year ago
- Rated 4 out of 5by Austin, a year ago
- Rated 5 out of 5by Iskaid, a year ago
- Rated 5 out of 5by Mark, a year ago
- Rated 2 out of 5by osmnys, a year ago"When it works, it really works. When it doesn't work, it really doesn't work."
In my end, this add-on wasn't even remotely nice to use, it does everything what it says, and it does it beautifully. But because of one critical, persistent issue, troubleshooting this add-on was a literal saga filled with confusion and torment.
The issue is that it sometimes kicks me out of my session and just refuses to sign me back in and turns into a loop where I input my email address and password over and over again only to end up with an error every single time. I used different forks of Firefox and it still did the same thing, re-installing the add-on or using different Firefox profiles didn't fixed anything, forcing me to use the Web App or Windows program of Proton Pass. I don't know if it's because of my setup or the extension... Either way, this is not the normal behaviour you would expect from this add-on.Developer response
posted a year agoWe're sorry to hear about the trouble! Could you let us know if you reported this to our support team? If you have, please share your ticket number with us here, so we can track your case and investigate. If you haven't submitted a report, you can do so at: https://proton.me/support/contact. - Rated 5 out of 5by stripedew, a year ago
- Rated 2 out of 5by KensonPlays, a year agoJust wish it worked on Android. I am unable to fully use Proton Pass on my Galaxy Tab S7, since it won't get Android 14, 13 is the last it will get. Please make an Android version of your addon for older android devices like tablets on Android 13 or under. Once you do, an easy 5 star.
Developer response
posted a year agoHi! The extension is not supported on mobile browsers. However, we do have a dedicated Android app available for download via PlayStore and it does work on Android 13. - Rated 2 out of 5by Firefox user 18055072, a year agobad service
I find the program friendly and good until my account was blocked for some unknown reason after I had set up email. Support did not clearly tell me that I only received all kinds of links, which is a pity because otherwise it is good.Developer response
posted a year agoHi there, we're sorry to hear about this.
Please note that accounts are only disabled if they have been used for something that goes against our Terms of use: https://proton.me/legal/terms. Rarely, our anti-abuse system can disable an account in error, i.e. a false positive, but you can always contact us for an appeal. Our anti-abuse team carefully reviews each appeal, and makes decisions on a case-by-case basis. If you did nothing wrong, we will re-enable your account: https://proton.me/support/account-disabled.
Please feel free to edit your review and share your ticket numbers with us so we can investigate on our end and help you to the fullest extent. - Rated 5 out of 5by Lucien, a year ago
- Rated 5 out of 5by davinov, a year ago