Reviews for Proton Pass
Proton Pass by Proton
1,353 reviews
- Rated 5 out of 5by Erik van Luxzenburg, 2 years ago
- Rated 5 out of 5by Firefox user 13476545, 2 years ago
- Rated 5 out of 5by Soykan A., 2 years ago
- Rated 5 out of 5by xmichelo, 2 years ago
- Rated 5 out of 5by Firefox user 17958833, 2 years agoThis extension does not work. I continually have the error "Unable to sign in to Proton Pass. Unprocessable Entity," which other reviews have said. I have reached out to Proton for help, multiple times, and I have received no response despite being a paid user. It is unfortunate to see that as Proton gets larger, the customer service and user experience gets worse.
Update:
Once I enabled Proton VPN, the extension started working. Even if I disable the VPN connection, it continues to work. I am not sure why this is the case.Developer response
posted 2 years agoSorry to hear that! Can you share your ticket number so we can check what happened to the support request?
Regarding the issue you've reported, this should be fixed by now. Try logging out and back in if it still persists on your end. If you're still facing issues, please update the support ticket you've opened and tell us more information like a screenshot of the error message you're getting, the browser version you're using, etc. so we can investigate further. - Rated 1 out of 5by Firefox user 17961587, 2 years agoCan't login with containers. You have in your other extensions the possibility to link with a token, why not here?
Developer response
posted 2 years agoCan you elaborate what you mean by this? We just tested it on our end, and the login items from the Proton Pass extension are also available in Firefox containers. - Rated 5 out of 5by Firefox user 14550105, 2 years ago
- Rated 5 out of 5by Xavi, 2 years ago
- Rated 5 out of 5by Firefox user 17180385, 2 years ago
- Rated 5 out of 5by Firefox user 15659116, 2 years ago
- Rated 5 out of 5by frontranger, 2 years ago
- Rated 1 out of 5by Firefox user 17960364, 2 years agoI have a paid proton account, and I click the upgrade button because now they want you to pay more for this feature, but it doesn't tell you what you have to pay or change when you click upgrade... I don't understand what I need to do in order to make this app work beyond the initial 7 day trail period??
Developer response
posted 2 years agoHi! Currently Proton Pass premium is included with the Proton Unlimited, Proton Family, or the Proton Business plan. If you'd like to continue using the premium features of Proton Pass past the 7-day trial, you can consider upgrading your account to any of these plans. If you have any additional questions regarding this, please contact us at: https://proton.me/support/contact.
If you find our answer helpful, please consider updating your review. - Rated 4 out of 5by ton, 2 years agoGreat features overall, but seriously needs a form fill shortcut like Bitwarden has.
- Rated 5 out of 5by DiogoDP, 2 years ago
- Rated 5 out of 5by Firefox user 17959304, 2 years ago
- Rated 1 out of 5by N07MSL, 2 years agoSame issue as stated by other user
"Unable to sign in to Proton Pass. Unprocessable Content" I'm sure whn this will be sorted, i will love it...Developer response
posted 2 years agoHi! Can you please try reloading the extension or removing it and the re-adding it to your browser to see if this will help? If you continue experiencing the same issue, please contact us at pass@protonme.zendesk.com, so we can further investigate. If the problem was resolved, please consider updating your review. - Rated 5 out of 5by Firefox user 17470179, 2 years ago
- Rated 1 out of 5by Steve, 2 years agoI am logged into Protonmail, but get this message when I try to use the extension:
Unable to sign in to Proton Pass. Unprocessable EntityDeveloper response
posted 2 years agoCan you please get in contact with support? This way we can try to help you. - Rated 5 out of 5by Firefox user 17958557, 2 years ago
- Rated 1 out of 5by anouser, 2 years agoNot clear why is doesnt work on 102.12esr (debian)
What is the minimal required version exactly and what is wrong with latest ESR?Developer response
posted 2 years agoCan you get in contact with support? They can help you find what is the issue. - Rated 5 out of 5by Just another user, 2 years ago
- Rated 5 out of 5by Firefox user 17881522, 2 years ago
- Rated 5 out of 5by Padman, 2 years agoLast update with autofill improvement is a really good job. The plugin is now really useable. Thanks to the team.