Critiques pour NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox par NordVPN
Avis de saforce
Noté 1 sur 5
par saforce, il y a 6 ansThis extension uses very slow animations to open the focus-exclusive overlay of its interface. If you don't interact with it directly, it dismisses itself.
Both of those issues are egregious UX failures that need to be addressed. The animation is unnecessary and makes your extension look poorly made; which it is. The fact that the overlay doesn't remain open is even more absurd. I keep my account info in a vault, so I am forced to manually type my email after pasting my password because if I were to leave the form it would just evaporate, clearing the form as well--and to make it worse, it would show the slothful opening animation again.
Partially UX, partially just terrible programming, is that the extension requires you to sign in repeatedly even within the same browsing session, which means it doesn't have good error recovery, connectivity state detection, sleep detection, etc. It would be reasonable to expect that once you sign in with your account, you never have to log in again unless a significant passage of time between uses is detected, like 3 months or more, or your subscription lapses.
None of these issues are difficult to solve. The first two could be solved in two lines of code, I'd bet. The sign in issue seems to happen to far too many people to be an isolated issue.
Perhaps you should consider that not everyone uses their browsers the same way you do. I leave Firefox open for maybe a month at a time, literally until Windows forces me to reboot for updates.
I put my machine to sleep at night and don't manually disconnect from a server in the add-on. That doesn't mean I should be signed out. That just means the add-on should reconnect the next time it "ticks" when the machine wakes up, or when there's network activity in Firefox.
Both of those issues are egregious UX failures that need to be addressed. The animation is unnecessary and makes your extension look poorly made; which it is. The fact that the overlay doesn't remain open is even more absurd. I keep my account info in a vault, so I am forced to manually type my email after pasting my password because if I were to leave the form it would just evaporate, clearing the form as well--and to make it worse, it would show the slothful opening animation again.
Partially UX, partially just terrible programming, is that the extension requires you to sign in repeatedly even within the same browsing session, which means it doesn't have good error recovery, connectivity state detection, sleep detection, etc. It would be reasonable to expect that once you sign in with your account, you never have to log in again unless a significant passage of time between uses is detected, like 3 months or more, or your subscription lapses.
None of these issues are difficult to solve. The first two could be solved in two lines of code, I'd bet. The sign in issue seems to happen to far too many people to be an isolated issue.
Perhaps you should consider that not everyone uses their browsers the same way you do. I leave Firefox open for maybe a month at a time, literally until Windows forces me to reboot for updates.
I put my machine to sleep at night and don't manually disconnect from a server in the add-on. That doesn't mean I should be signed out. That just means the add-on should reconnect the next time it "ticks" when the machine wakes up, or when there's network activity in Firefox.
2 664 notes
- Noté 4 sur 5par Utilisateur ou utilisatrice 18640212 de Firefox, il y a un jour
- Noté 5 sur 5par Utilisateur ou utilisatrice 15568734 de Firefox, il y a 2 jours
- Noté 5 sur 5par Utilisateur ou utilisatrice 19657698 de Firefox, il y a 4 jours
- Noté 1 sur 5par D'G, il y a 4 jours
- Noté 5 sur 5par alain, il y a 6 jours
- Noté 5 sur 5par ryan, il y a 7 jours
- Noté 5 sur 5par Utilisateur ou utilisatrice 15877998 de Firefox, il y a 10 jours
- Noté 1 sur 5par Utilisateur ou utilisatrice 19645930 de Firefox, il y a 11 joursIt says the permission to "Access your data for all websites" is optional, but it will not allow you to use the extension without enabling it, so I don't use it. I didn't install any of the other features they offer so there's no point to allow this permission since I'm not using their password manager or other stuff.
Réponse du développeur
mis en ligne : il y a 9 joursHi there, we're sorry for the frustration. Please reach out to us via email at support.nordvpn.com, and our team will assist you with this issue. Thank you! -P.B. - Noté 5 sur 5par Majin Karrar, il y a 11 jours
- Noté 4 sur 5par Malak, il y a 12 jours
- Noté 5 sur 5par Bernie TheBolt, il y a 12 joursEasy to use extension. You can choose a country, and a city within that country.
I use extensions on Firefox, Brave & Chrome browsers at the same time. So I can be in multiple countries simultaneously.
I have been a happy customer for 9 years, and I've just added another two years to my subscription.
I have used several other VPNs over the years to compare speed, stability and availability. No surprises, NordVPN comes out on top for me.Réponse du développeur
mis en ligne : il y a 11 joursHello! We're truly happy to hear of the positive experience! Thank you so much for the review. -N.F. Réponse du développeur
mis en ligne : il y a 13 joursHello. Thank you for a kind review! The dedicated IP option is indeed only available via our NordVPN application. Apologies for any inconvenience. -L.L.- Noté 5 sur 5par BattlewagonRoller, il y a 16 jours
- Noté 5 sur 5par Utilisateur ou utilisatrice 14337496 de Firefox, il y a 16 jours
- Noté 5 sur 5par bobbyj, il y a 16 joursThis is a great app it does what its supposed to do and it does it well
Réponse du développeur
mis en ligne : il y a 16 joursThank you for choosing us, and we're thrilled to have met your expectations! If anything, do not hesitate to reach us at support.nordvpn.com. -G.M. - Noté 4 sur 5par Sean Johnston, il y a 17 jours
- Noté 5 sur 5par Frodo008, il y a 18 jours
- Noté 5 sur 5par Ulzar, il y a 18 jours
- Noté 5 sur 5par Utilisateur ou utilisatrice 18186931 de Firefox, il y a 22 jourswork perfectly , fast connections good gui , i'm 100% satisfied
Réponse du développeur
mis en ligne : il y a 22 joursHello. Thank you for choosing us and taking the time to share your experience! We're grateful for your feedback. -Neo - Noté 1 sur 5par Storm-Julian Tersteeg, il y a 23 joursGive us a disconnect button, this is rediculous.
Réponse du développeur
mis en ligne : il y a 23 joursHello there. You should see the Disconnect button on the right side of the Pause button. If anything our support team is ready to help 24/7 at support.nordvpn.com. -G.M. - Noté 1 sur 5par MightyE, il y a 24 joursWhat a horrid experience. Absolutely NO CUSTOMER SERVICE. This was a total waste of a hundred dollars plus a Private IP address that does not allow a simple Google search. Oh, if you are a software engineer or developer, I am sure it's great. For someone just wanting privacy and to stay out of the mainstream, forget it. They don't have time to help you with anything. They simply want your money. 26 pages of 1 STAR REVIEWS says it all. 26 pages of people hosed.
Réponse du développeur
mis en ligne : il y a 24 joursHello! We are sorry to hear about your negative experience. With that said, we would be more than happy to help you out! It would be best if you could get in touch with our support team via live chat at support.nordvpn.com. Alternatively, you can contact us via Facebook, Instagram, or X.com at @NordVPN. We are always accessible 24/7. - K.S - Noté 5 sur 5par Boriel, il y a un mois
- Noté 5 sur 5par arisarge, il y a un mois
- Noté 3 sur 5par Tc0d3r, il y a un mois
- Noté 5 sur 5par MarsLife, il y a un mois