Vurdering for Surfshark VPN Extension
Surfshark VPN Extension av Surfshark
1 141 vurderingar
- Vurdering: 1 av 5av Firefox user 17910097, 2 år sidan
Svar frå utviklaren
posta 2 år sidanHello. Let us apologize for the unstable connection you had to experience with our service. We would love to help you resolve this issue, therefore we would kindly ask you to contact our friendly Live Chat support or send us an e-mail at support@surfshark.com. We will be waiting for you!- Vurdering: 5 av 5av Cesar A. Silva, 2 år sidanOh yes. Now the extension's autoconnect in Firefox is working. My feedback was taken care of by Surfshark's development team.
- Vurdering: 5 av 5av Darek, 2 år sidan
- Vurdering: 1 av 5av Firefox user 17125552, 2 år sidanAfter about 3 to 5 minutes of using the Surfshark Firefox extension my computer internet connection slows to a crawl. Tried support but to no avail. The support group at Surfshark gave many suggestions but none seemed to fix the problem.
This problem has only been occurring in the last 3-4 months. Probably a fault in the updated software.....my guess.Svar frå utviklaren
posta 2 år sidanHey! I apologize for the inconvenience that you have encountered. I would love to hear more about the issues that you're having. Maybe you could drop me a line at miles@surfshark.com? I will gladly assist you personally! - Vurdering: 3 av 5av Firefox user 17886233, 2 år sidanIs there any options to turn on vpn automatically with operating firefox?
Svar frå utviklaren
posta 2 år sidanHey there! To turn on auto-connect on a browser extension, simply go to the Surfshark extension > Settings > VPN settings. You can even choose which location you want to connect to! - Vurdering: 5 av 5av Ramy, 2 år sidan
- Vurdering: 2 av 5av BurcakA, 2 år sidanI may be an odd ball, but am using Surfshark mainly on Mac / Firefox. The Firefox extension is slow and buggy, but has the bypass list which I need. The Mac app works much better, but does not have a bypass list, which, for my purposes, renders it pretty much useless. This has been an unaddressed problem for the past year. Both of these products need urgent updates, IMHO...
Svar frå utviklaren
posta 2 år sidanHey there! Thank you for your review! We're having some issues with the new extension, although our team is working hard on releasing the new version ASAP. 🙌 - Vurdering: 1 av 5av Iaroslav Stanko, 2 år sidanВзали дениги за два года, но перестало всё работать !!!
Svar frå utviklaren
posta 2 år sidanЗдравствуйте, спасибо за ваш отзыв. Мы будем рады рассмотреть любые проблемы, с которыми вы столкнулись. Не могли бы вы написать по адресу support@surfshark.com и объяснить, что именно вас не устраивает в письме? Наша служба поддержки обязательно поможет вам! - Vurdering: 1 av 5av RastaKen, 2 år sidanthe "login with code" option disappeared. In the surfshark control panel it shows version 3.19.2 and in firefox version 2.1.6
I think there is a bug in firefox extensionsSvar frå utviklaren
posta 2 år sidanHey there! Could you reach to support@surfshark.com regarding this issue? Our customer support team will definitely help you out! - Vurdering: 3 av 5av Scheming9529, 2 år sidanВ целом, сервис хороший. Но конкретно это расширение выгядит устаревшим и не обновлялось уже 3 года, по сравнению с хромом, там приложение выглядит куда лучше и современнее. Хотелось бы, чтобы и для фаерфокса обновили.
Svar frå utviklaren
posta 2 år sidanHey there! Thank you for your review! The newest version of our extension is not accessible temporarily, although the new version will be available really soon! Svar frå utviklaren
posta 2 år sidanHey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out!- Vurdering: 2 av 5av User, 2 år sidanWork well in Linux, but on Mac all websites stopped working after a few minutes of usage.
Svar frå utviklaren
posta 2 år sidanHey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out! Svar frå utviklaren
posta 2 år sidanHey there! Our support team would love to help solve this issue, could you get in touch via Live Chat or at support@surfshark.com? Thanks!Svar frå utviklaren
posta 2 år sidanThanks for the feedback! We would love to take a look at your issue a bit more in detail! Please reach out to support@surfshark.com, where our customer support team will definitely make it right for you!- Vurdering: 1 av 5av Firefox user 17863649, 2 år sidan
- Vurdering: 1 av 5av Firefox user 17857995, 2 år sidan
- Vurdering: 1 av 5av Firefox user 17859016, 2 år sidanDoes not recognize valid log in details rendering it useless. I can log into the site & with my account open on the very same web page the app tells me I have the wrong log on details.
Svar frå utviklaren
posta 2 år sidanHello! Sorry to hear about your negative experience while using Surfshark. Some additional information would be very helpful in resolving this case, so if you could contact our support team via support@surfshark.com, they would be glad to look into this issue. - Vurdering: 2 av 5av Firefox user 16964769, 2 år sidanImpossible to connect on my account. If i read the commentaries i'm not the only one. PLz fix it !!!!
Svar frå utviklaren
posta 2 år sidanHello! Let us sincerely apologize for the inconvenience you had to encounter with our secure VPN service. Could you please contact our friendly live chat support or drop us a line at support@surfshark.com so that we could help you resolve these issues as soon as possible? Thank you! - Vurdering: 1 av 5av Firefox user 17858331, 2 år sidanextension doesnt work in firefox - unable to log in. I am logged in in desktop app and in my account on web, but theextension doesnt accept the same login details for some reason (copied from password manager and doublechecked)
Svar frå utviklaren
posta 2 år sidanHey! We appreciate the feedback. I'm sure our customer support team will be able to help you out with this. Please reach out to support@surfshark.com, and explain the issue in more detail. - Vurdering: 1 av 5av zilti, 2 år sidanIt is impossible to log in. That aside, the addon just sucks compared to just using the wireguard config files from Surfshark (that they hide quite well).
Svar frå utviklaren
posta 2 år sidanThanks for the feedback! We would love to take a look at these issues you experienced. Please reach out to support@surfshark.com, where our customer support team will definitely help you out with this. - Vurdering: 2 av 5av Rovans, 2 år sidanCant login! It says
"Invalid email or password"
but email and password are correct.
No problems in Edge or other browsers!Svar frå utviklaren
posta 2 år sidanHey there, thank you for this feedback. Regarding the issue, please contact support@surfshark.com, where our tech team will help you resolve it! - Vurdering: 5 av 5av Firefox user 13210600, 2 år sidan
Svar frå utviklaren
posta 2 år sidanHello there, thanks for the honest feedback. Could you drop a letter to our Customer support team at support@surfshakr.com ,as I am sure they would fix the issue?- Vurdering: 2 av 5av Demi, 2 år sidancant login, it says "Invalid email or password" but email and password are correct
Svar frå utviklaren
posta 2 år sidanHey, Demi! Thanks for the feedback. Our customer support team would love to help you out with this issue. Please contact support@surfshark.com, and explain the whole situation in your email. We will surely figure out a quick solution.